TopBike Analysis and Design discussion

timer Asked: Feb 18th, 2019
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Question Description

Read the attached article titled “TopBike” and complete this assignment:

This assignment consists of two (3) sections: analysis and design document, a requirements document, and a project plan that is created through the use of MS Project. You must submit the three (3) sections as separate files for the completion of this assignment. You may create and / or assume all necessary assumptions needed for the completion of this assignment.

Imagine that you, a systems architect leading a consulting team, are asked to perform a systems analysis and design to help TopBike implement a software system that can improve their profits and save costs.

Section 1: Analysis and Design Document

  1. Write a ten to twelve (10-12) page paper in which you:
    1. Identify the business problems that TopBike has.
    2. Determine the analysis technique for this project and explain why.
    3. Determine the methodology for this project and explain why.
    4. Identify the roles (i.e., system analyst, developer) for the team and explain their responsibilities.
    5. Explain how to conduct requirements gathering sessions and determine the tools to use.
    6. Create the functional model, structural model, and behavioral model with class diagrams through the use of graphical tools in Microsoft Visio, Note: The graphically depicted solution is not included in the required page length.
    7. Create a design document with a data management layer.
    8. Draw a physical architecture diagram for the final solution through the use of graphical tools in Microsoft Visio Note: The graphically depicted solution is not included in the required page length. .
    9. Explain the human-interface design considerations.
    10. Explain the steps for developing test cases and describe how they help the overall project.
    11. Determine the change management process and post implementation strategy for the project and product.
    12. Use at least four (4) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Section 2: Requirements Document

  1. Create a requirements document that includes:
    • Functional and nonfunctional requirements for TopBike.
    • Nonfunctional requirements for TopBike.
    • Use cases and their descriptions.

Section 1 and 2 of this assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA.
  • Include charts or diagrams created in Visio. The completed diagrams / charts must be imported into the Word document before the paper is submitted.

Section 3: Project Plan

Use Microsoft project to:

  1. Develop the project plan. The project plan must:
  • Record all tasks, subtasks, resources, and time related to the project.
  • Outline the planning, analysis, design, and implementation phases.
  • Identify the key milestones of your project.

The specific course learning outcomes associated with this assignment are:

  • Explain and apply object-oriented analysis techniques.
  • Compare and contrast different roles needed in systems analysis and design.
  • Compare and contrast requirements gathering among traditional and iterative project methods.
  • Procure, document, and scope IT project requirements with use cases.
  • Describe object-oriented modeling, structural modeling, and behavioral modeling.
  • Develop class diagram based on business scenarios.
  • Create a business requirements document that conforms to the Unified Modeling Language standard.
  • Apply the project requirements steps of eliciting, analyzing, documenting, and testing to address and solve a proposed business problem.
  • Determine the steps and principles of design modeling with UML.
  • Describe how societal mores and social media impact the design of human-computer interactions.
  • Describe the impact of contemporary computing architecture to the physical architecture design.
  • Describe how to gather nonfunctional requirements and its importance for overall IT project success.
  • Explain the importance of change management and post-implementation support and how they impact business and overall enterprise.
  • Describe and design test cases that uncover software bugs.
  • Develop a business requirements document that addresses and solves a proposed business problem.
  • Use technology and information resources to research issues in procuring and designing project requirements.
  • Write clearly and concisely about project requirements and design topics using proper writing mechanics and technical style conventions

TopBike Introduction Herbert owns and manages a bicycle shop called ‘TopBike’ which is undergoing significant expansion. Since you are a friend of his and run a professional systems consultancy, he has taken the precaution of commissioning a feasibility study from you at a cost of £1,000. Two years ago Herbert realized that, due to competition from massive out of town retailers such as Malfords, his business either had to expand or go under. Therefore he has now completed the purchase of the nextdoor shop, virtually doubling his floor space, using a loan of £200,000 from the bank. The loan was secured partly on the basis of a business plan, the relevant excerpts of which are included as an Appendix. This plan suggested that an improvement was essential in the information system in use in the business for a modest initial investment. Such a (computerized) system was essential to cope with the massive forecast increase in business: Herbert’s target is to double turnover in 3 years. You have a description of the current system, excerpts from the business plan, and are entitled to ask questions from your tutor in order to clarify the requirements. On the basis of this information, your team is required to a) examine the feasibility of possible improvements to the system and b) (on the basis of your feasibility study) develop a model of the TO-BE system specification. TopBike Ordering and Sales: current system Introduction TopBike is a bicycle shop and showroom with a large range, from children’s bikes to large mopeds and a wide range of accessories like child seats, helmets, clothes and tools. They sell these goods ‘off the shelf’ to customers and also make up custom built bikes to customers’ requirements. They also make telephone sales, including parts, both to customers and to smaller shops and carry out repairs for customers. The following is a brief description of how this is done. Purchasing/stock control When customers purchase items from the shop, a record is kept in the sales book of the item sold and a receipt is issued to the customer. At the end of the day the manager deducts the items sold from records of stock held on card indexes. It is a source of great frustration to Herbert that the stock cards are not always accurate. He also doesn’t know whether staff members are busy or just tired and forget to record sales or whether they are stealing stock. If the stock level for a particular item is very low then the manager will pass this to Jean to re-order this item of stock from a supplier. When the new stock comes in the stock cards are updated, and the list of back orders (see below) is checked. Repairs When customers bring in an item for repair, they are quoted a price which is calculated by Herbert or Vijay, who is the chief repairman, by adding parts + labor + VAT. This quote is recorded in the repairs book, and customers are expected to make payment when they collect the item. Sometimes it is necessary to adjust the quote when a repair job has discovered hidden problems! The repair will involve the use of new parts that also involves altering the stock lists/ re-ordering. The procedure for custom-built bikes is very similar and a record is kept in the custom-built bikes list. Telephone orders Customers (known as Indirect Customers) may make an enquiry by phone, in which case the staff member will consult both the price list (also a manual list) and the stock list. If the price is right and the item is in stock (assuming that the stock list is correct), the customer may place an order. The order is recorded in the telephone orders book. In the morning a designated member of staff (usually Vijay) puts together the appropriate items of stock, if they are available, together with an invoice that is collected and delivered by the company van. If items are in fact unavailable Vijay has to tell Herbert to make re-orders, send a part order, record the part order not completed and phone the customer to apologize. The telephone customer would typically then pay by check. Herbert and Jean (who works in the office) handle the banking. If all or part of an order is out of stock (or is not normally held in stock) then a re-order is sent to the suppliers (if one hasn’t already been sent). The order is then filed away in a back orders file that is checked when new stock comes in. A record is kept of customers’ invoices that is checked monthly. If a customer has failed to pay during the month then a repeat invoice is sent to them. If Jean is too busy/ forgets/ is on holiday/ sick then repeat invoices are delayed. Currently the business is owed approximately £10,000 by other shops and £10,000 by indirect customers. Herbert blames Jean’s inefficiency for these debts and for his stomach ulcers! Trade customers Other bike shops may also place orders by phone. The only difference in the way their orders is handled to those of other (indirect) customers is that bike shops get a 15% discount on all purchases. Herbert suspects that there are some customers getting this discount who shouldn’t be. Staff at TopBike is also entitled to this discount. Unbeknownst to Herbert, Ged has already bought 4 bikes this year! Suppliers’ invoices Herbert and Jean also handle all suppliers’ invoices which, when received, are checked against orders. Where there is a discrepancy usually Jean will phone the suppliers; otherwise TopBike has a reputation for paying promptly. New System ideas Ged, who works on the shop counter and is only paid £150 per week, took the first year of a computing course at University but left because he ran out of money and failed a couple of modules. He has his own Web site at home and reckons he could easily put together something for the shop. He told Herbert, who is interested, but ignorant about such matters: “... if you invest about £5,000 in two PCs (one for the counter and one for the office) and peripherals such as cable, barcode reader, printers etc which I can hook up together, I can build you a stock control system and a web site in about two months of my own time. You could use the Web to advertise the shop and take orders from customers who’re connected. You don’t need to worry about software, because I have got the latest kit that will do the job easily. All you’d need to do then is pay me an extra £2,500 per year on my salary to develop and manage the system, and an annual fee to an Internet service provider of about £200 per year.” Appendix 1: Relevant Excerpts of TopBike Business Plan as Presented to the Bank ‘Rationale ...TopBike is a bicycle showroom and repair shop. The shop has steadily expanded over the last 10 years and in 1997/8 had a turnover of £400,000. The shop employs 7 staff including the owner and manager Herbert. With the exception of Sally, who is part time and only works Saturdays and occasional other days such as Christmas, all the staff is full time. Two of the staff work full time on repairs... In the current economic climate and considering the ongoing influence of macroeconomic entities the business must consider its position vis a vis ‘out of town’ developments. It is the view of the directors (in reality Herbert ed.) that the business will either need to significantly expand to a turnover of £800,000 by the year 2000 or collapse. This is the justification for seeking a loan of £200,000 with repayment over a 5-year period. Details of the business plan follow... Name of business: NoAsthma In order to increase revenue, TopBike will reposition itself to take advantage of an increased public interest in leisure, fashion and the environment. It will therefore rename itself ‘NoAsthma’ and seek to significantly increase sales, particularly in cycle clothing. It will introduce its own range of branded designer clothes, manufactured by a third party. By purchasing additional premises it will double floor space devoting one half to clothing. The measures outlined below are expected to increase turnover by 100% in the space of 3 years... Competition and Suppliers TopBike is concerned about the massive new out of town development, three miles away, in Dumptown, due to open in 1999. ‘Malfords’, one of Britain’s leading cycle retailers, is planning to open a new cut-price superstore there, which could significantly impact on TopBike’s trade. TopBike is also concerned that they might lose their position as agent for ‘Waleigh.’ Waleigh’s rep. has indicated to Herbert that TopBike neither generates sufficient revenue for Waleigh to be interested in continuing their current relationship (which involves a special discount on all Waleigh goods), nor does TopBike (unlike Malfords) possess the equipment necessary for electronic trading. It should be noted that Waleigh account for approximately one third of TopBike’s sales. The conclusion drawn by the company is that they must expand significantly in order to retain their area status for Waleigh. TopBike currently gets a 10% discount on all Waleigh goods as a result of this status. Costs ... From a loan of £200,000, £150,000 will be spent on purchase and refurbishment of the new premises. The remainder is allocated to advertising, development of computerized sales and ordering system, development of an Internet site, some advertising additional to the current budget of £7,000 per year, and new stock. An expert member of staff has estimated that an initial investment of around £5,000, together with an annual operating cost of £2,500 should prove adequate for the computer work... Following the refurbishment of the new premises and introduction of the new systems (3-4 months), TopBike will commence repayments at the rate of £60,000 pa for 5 years...’

Tutor Answer

School: UIUC

Your assignment is complete.


TopBike Analysis and Design
Students Name
Institution Name




TopBike is a company that sells bicycles, mopeds, and other bicycles accessories to a wide
range of consumers. Purchase orders are made through the phone for the company's services and
products. The founder of the company is Herbert, and he has to battle through the problems the
company is facing and find a solution to keep the company in business.
Business problems facing TopBike
• Purchase and stock control
The business records every purchase is a sales book, and at the end, the manager has to go
through the books to check on the sales. The company utilizes a card index for stock control and
purchases, and this is very unreliable since the company faces numerous challenges when an
employee misses an entry. Another issue is that there is no system of accountability when a staff
member loses equipment or accessories belonging to the company. It takes some time for the
stock to be updated after arrival thus time-consuming for the business. The problem with a
purchase and stock control makes the business lose a lot of money, and that's the reason why
Herbert seeks a loan to keep the business afloat.
• Trade Consumers
Direct clients of the company received a good discount as an act of enticing them to come
back. However, an issue has ensured since both direct and indirect clients have been receiving
discounts and this has amounted to massive losses for the company. In this case, it will be
difficult for the company to claim the money back.



• Competition
The company faces stiff competition from other similar businesses and a good example
given is the Malfords. Competition has over the years made the business lose customers and, in
this case, TopBike has been making losses and thus the need to expand the business and attract
more customers.
• Need for financing.
I may be correct to argue that the business is facing bankruptcy and this has been attributed
to the fact that the business has been suffering losses from various fronts including stock
purchase and from sales to its consumers. The problems that the company has faced over the
years has generated losses and thus leading to a desperate need for financing. This case is evident
since Herbert seeks a hefty loan of £200,000 from the bank. His credit will be used to expand the
business and assist in the operation of the business.
• Poor Management
It is evident that from the poor performance the business has faced the management is
responsible for most of it. When a business performs well the management gets commended, the
same has to be reciprocated since a poor performance reflects poorly on the management. In this
case, Herbert has been managing the business poorly. However, this can change if Herbert
decides to manage the business differently.
Analysis Technique for the project
The business has to identify what it needs in order to formulate a plan to solve the
challenges facing the business. TopBike has an issue with its strategy of the business, and thus,



in this case, a strategy analysis technique would assist in aligning the store's objectives. The
strategy, in this case, involves both the external environment and the internal operations. The
strategy analysis of the external environment addresses will address the future changes in the
business in terms of expansion and consumer demographic. The change in the market makes the
business vulnerable if its stick to its previous strategy and in this case, they need to employ a
new strategy that will enhance the external business operation. On the other hand, the internal
operations rely heavily on the management; hence a new strategy will assist the business in terms
of its operations (Valacich & George, 2016).
If the company can identify what the consumers need, then it would be an advantage in its
competition. Another factor of keen interest in technology as the business would receive a big
boost in competition with enhanced technological support. Just like any other business TopBike
has to run its operations in accordance to the law and in this case, the company has to strategize
on its legal factor, and this includes regulations for both operation and finance compliance.
Strategy analysis assists the organization in looking at the strength and weakness of the company
and what could be done to address any issue the company faces. Moreover, the strategy would
analyze the internal structure of the company, and this includes the role every individual play and
additionally looks at how effective the chain of communication is at the company.
Project Methodology
A methodology is a model that managers employ in a project that plans, designs and
implements the project objectives. Six Sigma is the best methodology for this project since it
aims to reduce errors made by the business. The reason for choosing this methodology is because



the business needs to define its goals, analyze data, control and improve processes. The company
needs to improve its quality and efficiency (Alballaa & Al-Mudimigh, 2011).
Roles of the team and responsibilities
The project needs a manager who will be responsible for the effective delivery of solutions
to problems facing the business. The manager has to develop the plan, recruit members of the
project that will make up the team, establish a schedule for the projects and finally the manager
has to provide regular updates on the development of the project. A system analyst is responsible
for bridging the gap between the users of the project and the owner. Another member is the
program developer who develops the relevant system software that can perform all the relevant
mitigation of the challenges. Finally, the is the project team members who have the responsibility
of contributing to the overall project, they provide labor, and finally, they have to document their
individual progress in the project.
Conduction of the requirements gathering sessions
The success of a business is dictated by how good there-equipments are. Good reequipments imply finding the correct sources to aid in gathering data that is essential for the
development of the business. This process depends on factors that include the users, knowledge,
location and finally the availability of members. These factors assist in determining the tools for
the requirement gathering session (Alballaa & Al-Mudimigh, 2011).
Interviewing is the first tool used since it is a very efficient way of gathering data from
interviewed individuals. The simplest way of understanding what is needed is through
questioning them. Validation of the requirements to can be achieved through inte...

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