Description
KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
No plagarism and 300 words ..
Explanation & Answer
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Running head: KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
Knowledge Management Systems and CRM
Name
Institution Affiliation:
Date:
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KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
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Open Text Process Suite
Open Text Process Suite has been instrumental in enhancing the efficiency and customer
service experience as Nelnet, a market leader in educational loans, education planning, asset
management, and payment processing started using it. The system allows for automated, secure
and fast such as the processing of the loans and the capture of stud...
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