MNGT 56035 Final Exam Questions: Team members

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Please prepare a Word document and provide written responses to the following questions.

Draw on text material and course readings to support your answer

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Draw on text material and course readings to support your answers. Submit it via the TurnItIn link provided in the class Canvas site under Week 4. Be sure that your name is on the document. 20 points each

1. The newly appointed head of emergency services in a large metropolitan city strongly believes that heterogeneous (or diverse) teams are more effective than homogeneous teams. He wants to put this into practice by selecting highly skilled people with diverse demographics, backgrounds, and experiences on ambulance and other emergency service teams. Use the material and readings on group dynamics (Week 5) to answer the following.
a. What would be the advantages and disadvantages of this regarding how the team members would work together and get their job done?
b. After a year on the job, he decided to put to frequently rotate the members on these teams, so they would constantly have new/different people to work with. How do you see this impacting their work?
c. How might companies make better use of teams?

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MNGT 56035 Final Exam Spring 2019 Peluchette Please prepare a Word document and provide written responses to the following questions. Draw on text material and course readings to support your answers. Submit it via the TurnItIn link provided in the class Canvas site under Week 4. Be sure that your name is on the document. 20 points each 1. The newly appointed head of emergency services in a large metropolitan city strongly believes that heterogeneous (or diverse) teams are more effective than homogeneous teams. He wants to put this into practice by selecting highly skilled people with diverse demographics, backgrounds, and experiences on ambulance and other emergency service teams. Use the material and readings on group dynamics (Week 5) to answer the following. a. What would be the advantages and disadvantages of this regarding how the team members would work together and get their job done? b. After a year on the job, he decided to put to frequently rotate the members on these teams, so they would constantly have new/different people to work with. How do you see this impacting their work? c. How might companies make better use of teams? 2. Watch the following video clip about Pike Street Fish Market by pasting the following link into your browser: https://www.youtube.com/watch?v=CXbYQPa9OVY. Provide answers to the following questions based on the video content. a) Who was the change agent in this change situation? Was this person an internal or external change agent? How did this help/hurt his ability to bring about change? b) What strategies were used to bring about the change and get buy-in? c) What was different about Pike Street Fish Market after the change process, in terms of the employees and their interactions with each other and customers? d) How did the owner change his management style---how was it before the change and how was it different after the change? 3. Tailfish Industries manufactures motorboats primarily used for water skiing. Students are hired during the summer months to fill in for permanent employees on vacation. In past years, students worked alongside permanent employees, but a few staff complained that the students were inexperienced, slow, and arrogant. In general, the permanent staff disliked the students’ behavior, such as listening to music with earphones while working. This summer, Dan Johnson (the general manager) decided to reorganize all permanent employees into three production teams (they usually have 4 but 25% are on vacation at any given time) and assigned all 16 summer employees to their own team on the fourth production line. He assigned Mark Apple as the supervisor. Mark helped select the student employees and named the crew “the Geek Team” because he believed that all colleges students are savvy with computers, unlike most of the permanent employees. Mark spent many hours training his student team to get the line running at full production. The college students learned quickly, and by the end of June, their production rate met the standard, with an error rate that was only slightly above average. To simplify the training process, Dan Johnson assigned the Geek Team longer production runs that generally consisted of 30-40 identical watercraft. This allowed the training period to be shorter and errors were reduced. Shorter production runs were assigned to the more experienced permanent employee teams. By the middle of July, a substantial rivalry had been created between the Geek Team and the permanent workers. After first, it was good-natured but after a few weeks, the permanent employees began to resent the remarks made by the college students. The Geek Team often met its production schedules with time to spare for goofing around at the end of the day. It was not uncommon for someone from the Geek Team to go to another line, pretending to look for materials and make demeaning comments. The permanent employees resented having to perform all of the shorter runs and began to retaliate with sabotage. They would sneak over during breaks and hide tools, dent materials, and other things to slow down the production of the Geek Team. Dan Johnson became concerned about the problems of sabotage, so he changed the production runs and made them more similar. However, the rivalry continued since the Geek Team continued to finish early and flaunt their performance in front of the other crews. At this point, Dan Johnson decided that the situation had to be changed and announced that the job assignments between the different crews would be shuffled. Mark was concerned that many of the college students would quit if their team was broken up. a) What are the sources of conflict in this situation? How has its escalation created even more problems? b) Explain how some of this dysfunctional conflict was amplified by cohesion within the teams. c) Do you think that Dan has made the right decision to shuffle the teams? What role do supervisors (like Mark) have in managing this conflict?
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Final Exam Questions
by Booth T

Submission date: 01-Mar-2019 01:10AM (UT C-0500)
Submission ID: 1085865224
File name: Final_Exam_Questions.docx (76.71K)
Word count: 1305
Character count: 7579

Final Exam Questions
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Running head: FINAL EXAM QUESTIONS

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Final Exam Questions
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FINAL EXAM QUESTIONS

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Question 1

Both the homogeneous and heterogeneous teams have benefits and disadvantages, hence
they can be applied in different situations. The heterogeneous team is often the most effective
when it comes to solving a complex project or solving a problem that requires innovate thinking
or solution. Having people from different backgrounds with a mixture of abilities, life experiences,
and cultures among others work together can create a stronger dynamic within a group providing
such as a group with people that see opportunities and problems in different perspective and a
broader knowledge base. Based on these attributes of a heterogeneous team, it can be beneficial to
some extent to the emergency team. However, due to the fact that emergency services or response
require a high degree of cooperation and coordination that often lack in heterogeneous teams, the
homogeneous team might be more effective. This kind of team tends to speed up work as it avoids
misunderstanding since the teams have an easier time to comprehend each other nonverbally and
verbally, hence providing a high degree of coordination. In addition heterogeneous te...


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