MBA 705 SNHU Business Implementation Plan for Walmart

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Instructions

Using your learning from MBA 635 and MBA 690, explain why your organization is well positioned to carry out the project, including how the concept fits with the organization's core competencies and the type of corporate culture that will offer the best possibility for successful implementation. In addition, recommend the key roles, responsibilities, and qualifications of the cross-functional team that will be responsible for implementing the project. Although you may not always be able to provide the names of the specific individuals who will occupy those roles, you should explain the specific skills and experience required for each and the contributions each member will make, including what your own role will be in the process and contingency plans should the proposed team composition need to be modified. Overview: For the capstone assessment, you will create a business implementation plan and audiovisual presentation for the product, service, or idea you have been developing throughout your MBA coursework.

In Milestone Three, you will submit the company and key personnel, which includes your explanation of why your organization is well positioned to carry out the project, including how the concept fits with your organization’s core competencies and the type of corporate culture that will offer the best possibility for successful implementation. In addition, please define the key roles, responsibilities, and qualifications of the cross-functional team who will be responsible for implementing the project. Although you may not always be able to provide the names of the specific individuals who will occupy those roles, you should explain the specific skills and experience required for each and the contributions each member will make, including what your own role will be in the process and contingency plans should the team composition you propose need to be modified.

Critical Elements:

 Explain how the concept fits with the implementing organization’s core competencies.

 Describe the type of corporate culture that will offer the best possibility for successful implementation.

 Define the key roles, responsibilities, and qualifications of the cross-functional business implementation team, including what your own role will be in the process.

 Outline contingency plans should the team composition you propose need to be modified.

Guidelines for Submission: Your draft must contain all of the elements listed above. It should be 5 to 8 pages in length (excluding the title page, references and appendices) using 12-point Times New Roman font, with one-inch margins. You may include summary pictures, charts, graphs, or other explanatory diagrams as needed to successfully explain the concept and implementation, but should use appendices for detailed supporting documentation. Your paper should follow APA guidelines. You must include at least 5 scholarly sources. Cite your sources within the text of your paper and on the reference page.

Rubric:

Critical Elements Proficient (100%) Not Proficient (0%)

Value Main Elements Includes most of the main elements Does not include any of the main elements 15 Critical Thinking Provides logical conclusions and defends with examples Does not provide logical conclusions 15

Organization’s Core Competencies Explains how the concept fits with the implementing organization’s core competencies and shows how the project implementation will leverage the core competencies Does not explain how the concept fits with the implementing organization’s core competencies 15

Corporate Culture Includes an analysis of the corporate culture that will offer the best possibility for project success, and includes an explanation of why the identified culture is the best one for the project Does not include an analysis of the corporate culture that will offer the best possibility for project success 15

Key Roles, Responsibilities, and Qualifications Provides the key roles of the business implementation team, including your own role, and includes responsibilities and qualifications of the cross-functional business implementation team Does not provide the key roles, responsibilities, and qualifications of the cross-functional business implementation team 15

Contingency Plans Outlines a contingency plan should the implementation team need to be modified Does not outline a contingency plan 15

Articulation of Response Submission does not have critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 10 Total 100%

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Running head: BUSINESS IMPLEMENTATION PLAN FOR WALMART A Business Implementation Plan for Walmart’s Information System MBA 705 Yazan Eid Southern New Hampshire University 1 BUSINESS IMPLEMENTATION PLAN FOR WALMART A business implementation plan for Walmart’s information system Process and product improvement are vital to the sustainability of any business. According to Project Management Institute (2013), businesses have to constantly adjust their processes, products, and services to meet the dynamic needs of the consumers. There are a number of factors that could create a need for implementing a new service or product. Some of these include new market segments, new policies, business growth, and new technologies, among others. One of the companies that could benefit from the implementation of a new operation is Walmart. With more than 11,700 operations worldwide, more than 2.3 million employees, and with annual sales that exceed $500 billion, Walmart is inarguably the largest retailer in the world (Walmart, 2018). The company has growth tremendously over the past few decades. Recently, the company has expanded its operations from purely big-box retail operations to the e-commerce segment. As a result, the company serves at least 270 million customers each week (Walmart, 2018). With the company collecting bulk data from all its operations, it may be necessary to establish its own information system rather than rely on third-party cloud service providers that could cost the company billions of dollars each year in operational costs. This business implementation plan outlines the process of implementing an information service operation at Walmart. Implementation schedule The proposed establishment of an in-house information system will take a long time to implement as a result of its complexity and hefty requirements. Just recently, Walmart signed a deal with Microsoft that will see the company shift its cloud services from SAP to Microsoft Azure cloud platform for the next five years (Evans, 2018). In order to ensure that the process is a success, the first step will be to discuss with Microsoft a way forward towards the cancelation of the recent contract that the two parties signed. This will ensure that no legal 2 BUSINESS IMPLEMENTATION PLAN FOR WALMART ramifications result from Walmart’s decision to shift its operations from Microsoft’s cloud system to its in-house information system. Microsoft should be notified by the start of March 2019 of Walmart’s intention to cancel the contract. This is a process that will be carried out jointly by the CIO and the COO at Walmart. However, the contract should remain effective up to December 2020 so as to allow a swift transition process. The second step will be to contract an IT company that will be responsible for designing and creating an information system capable of handling the bulk data that Walmart handles each day. The primary reason that this phase has been prioritized is due to the complexity of the new system. As of 2017, Walmart transmitted up to 2.5 petabytes of data each hour from its retail outlets to the SAP cloud platform for real-time processing and procured a cloud storage system with a capacity of up to 40 petabytes (Marr, 2017). With Walmart relying heavily on big data and complex statistical analytics to predict the behavior of its employees, the complexity of the new system should take close to a year to complete. Walmart should have reached an agreement with an IT company by mid-March 2019 and the company should commence the development process instantly. This step will be coordinated by the CIO. The third step will be to acquire land to construct the facilities to house the new system. This purchase should be made by end of March 2019 and will be coordinated by the head of the procurement department in consultation with the COO. This will necessitate the contacting of a construction company before mid-March 2019 and commencement of the construction process by the end of the same month. Shortly after the construction commences, Walmart should look for a vendor of supercomputers and other systems that will handle and process its data. This process should be done through a bidding process in order to enable the company to identify the best systems and acquire them cheaply through a competitive process. However, the bidding process should be signed by August 2019 so as to necessitate 3 BUSINESS IMPLEMENTATION PLAN FOR WALMART the delivery of the systems from the beginning of 2020. This process will also be coordinated by the COO and the head of procurement. Walmart should begin training its employees in the CIO department and recruiting new ones as well by October 2019. This will be in readiness of the delivery of the hardware systems in January 2020 so that Walmart’s employees can take the lead role in installing the new systems and configuring them. This process will be implemented in parallel with the purchase of these systems so as to save time and to raise convenience. The process will be coordinated jointly by the human resource officer and the CIO. The training program should be complete by the end of December 2019. Construction of the premises will not be complete until March 2020. However, vital offices that will house servers will be completed by December 2020 so as to allow the installation team to commence operations in January 2020. This process is expected to continue until August 2020. By March 2020, however, the IT company developing the software system is expected to be nearing the completion phase. This will allow the company to carry out additional tests until May 2020. By this time, the new system should be ready for handing over to Walmart’s CIO by the beginning of June that same year. This will allow the company to install it in the new systems and test its functionality for a period of two months. After the system has proven effective, Walmart will acquire additional software systems such as network intrusion detection systems and firewalls, install them, and test them between August and October, 2020. This coincides with a period in which the installation team will be fitting the network infrastructure that links Walmart’s new facilities with its head office and other hubs that have been handling the data. The human resource manager and the CIO will further train the employees who will be working in the new department between October and November 2020. 4 BUSINESS IMPLEMENTATION PLAN FOR WALMART Beginning mid- November 2020, Walmart will migrate its data from the cloud to the new information system. This will enable the company to launch its new system by midDecember 2020. The cloud system will serve as a backup until 1st January 2021. From the mid-end of December 2020, all the outlets will have their systems reconfigured to redirect their data to the new system rather than the old cloud system. This is the reason that the cloud system will be allowed to run in parallel with the new system for half a month. The new system, its operations, and the new pool of employees will all fall under the CIO. Project review process Every project requires to be reviewed so as to ensure that it stays on target. According to Portny (2017), there are many challenges and risks that may arise in the course of project implementation that could include cost overruns, unmet processes, time constraints, conflicts, and lack of supplies, among others. For Walmart, this project will be vital as it will cost the company billions of dollars to acquire and install. There are a number of measures that will need to be put in place to ensure that the implementation process is a success. One of the key measures that will be put in place to facilitate easy project review and achievement of success is to break down the project into many milestones. As can be seen from the section above, a number of milestones have been explained in the form of steps. Each of these milestones can be carried out independently without affecting the other. However, some of them depend on the completion of others. According to Project Management Institute (2016), breaking down a complex project into multiple milestones not only necessitates accurate allocation of resources and time, but it also necessitates easier monitoring of the project and schedule compression strategies such as fast-tracking and crashing of these milestones. In Walmart’s project, every milestone will be monitored and reviewed independently. At the beginning of the project, goals that cover the expectations, 5 BUSINESS IMPLEMENTATION PLAN FOR WALMART required resources, and estimated time of completion will be clearly formulated in order to serve as guidance. Various reports will be created as a way of coordinating the project and informing various groups of stakeholders. While team leaders and supervisors leading various tasks will be expected to create daily and weekly reports, it is the monthly reports that will be more meaningful for Walmart. The company’s leaders including the CEO, CIO, and COO will meet with the project managers each month to track the progress that has been achieved. As a result, it will be easier to identify risks on a timely basis and create an intervention. These meetings will help in identifying whether or not the goals have been met and setting goals for the next monthly cycle. At the same time, Walmart’s operations office will work with the project team in conducting a gap analysis every two weeks and towards the end of every milestone to identify goals that could have missed and other issues that could have arisen. These processes will ensure that the project is on track. The project managers will provide the operations office data twice a month to enable the organization to determine the project’s costs and benefits. This will be done by calculating the resources that have been spent at each phase, estimating the percentage of work that has been completed, calculating the time that it has taken, and estimating the value of the completed work. Indelicato (2012) recommends the use of tools and metrics like cost performance index, budget at completion, earned value, actual value, estimate at completion, cost variance, and schedule performance index, among others. Combining all these metrics enables the project team and the project owner to carry out a comprehensive project review. Applying intrapreneurship and entrepreneurship Intrapreneurship and entrepreneurship find an extensive application in the above implementation plan. Entrepreneurship is characterized by identifying an opportunity and taking a risk that will result in a material gain. The conception of the project is itself a result 6 BUSINESS IMPLEMENTATION PLAN FOR WALMART of entrepreneurship. Notably, an in-house information system is an area that has been developing at a fast rate. By having its in-house system, Walmart will have the capacity to control its system, personalize it based on its needs, and incorporate new and updated technologies. This project comes as an opportunity to save the company billions of dollars in the long run, which makes it worth the risk. Walmart was rated as the top IT spender in 2013 and 2014 at $9.86 and $10.16 billion, respectively, and where the second top spender spent significantly less than half the amount spent by Walmart (Claburn, 2015). There is no better way to explain the application of entrepreneurship that the process of taking a risk that will save the company a significant portion of these costs and raising its operation effectiveness. Other ways that entrepreneurship has been helpful in the implementation plan above include critical thinking and confidence. According to Belfort, Freitas and Martens (2016), it is easier for an entrepreneur to succeed in implementing a project as they possess high levels of creativity, practical skills, and good organizational skills. The entire process and all the milestones have been well organized so as to ensure that the project is implemented successfully. At the same time, there are contingencies already in place including fasttracking and crashing of milestones that have been carefully planned so as to close all risks and gaps. This way, one should expect the process to be a huge success. Conclusion In summary, the above project implementation plan details the processes that will need to be followed in order to ensure that the proposed project is completed successfully. The implementation process will be reviewed from time to time through reports and performance metrics to ensure that it stays on target. Upon its successful implementation at the end of 2020, the project will enable Walmart to shift its data management from Microsoft cloud services to its in-house information system. 7 BUSINESS IMPLEMENTATION PLAN FOR WALMART References Belfort, A. C., Freitas, H. M. R., & Martens, C. D. P. (December 01, 2016). Entrepreneurship in Project Management Systems: Proposal of a Model and Preliminary Empirical Evidence. Jistem - Journal of Information Systems and Technology Management, 13(3), 405-422. Claburn, T. (2015). Walmart, BoA Are Top IT Spenders. Information Week. Available from https://www.informationweek.com/strategic-cio/it-strategy/walmart-boa-are-top-itspenders/d/d-id/1319818 Evans, B. (2018). Walmart CIO: We Picked Microsoft For Huge Cloud Deal To Accelerate Digital Transformation. Forbes. Available from https://www.forbes.com/sites/bobevans1/2018/07/18/walmart-cio-we-pickedmicrosoft-for-huge-cloud-deal-to-accelerate-digital-transformation/#71cc6f46491c Indelicato, G. (January 01, 2012). Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance. Project Management Journal, 43(2), 102-102. Marr, B. (2017). Really Big Data At Walmart: Real-Time Insights From Their 40+ Petabyte Data Cloud. Forbes. Available from https://www.forbes.com/sites/bernardmarr/2017/01/23/really-big-data-at-walmart-realtime-insights-from-their-40-petabyte-data-cloud/#116c3b256c10 Portny, S. E. (2017). Project management. Hoboken, NJ : John Wiley & Sons, Inc. Project Management Institute. (2013). A guide to the project management body of knowledge: (PMBOK® guide). Newtown Square, Pennsylvania, USA: Project Management Institute. Project Management Institute. (2016). Requirements Management: A Practice Guide. USA: Project Management Institute. 8 BUSINESS IMPLEMENTATION PLAN FOR WALMART Walmart (2018). Walmart establishes strategic partnership with Microsoft to further accelerate digital innovation in retail. Walmart. Available from https://news.walmart.com/2018/07/17/walmart-establishes-strategic-partnership-withmicrosoft-to-further-accelerate-digital-innovation-in-retail 9 ...
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Tutor Answer

Doctor_Ralph
School: UT Austin

Attached.

Running Head: WALMART INFORMATION SYSTEM

Walmart Information System
Name
Institution
Course
Date

1

WALMART INFORMATION SYSTEM

2

How the Information System Concept Fits with the Core Competencies of Walmart
The proposed information system concept at Walmart will facilitate product and process
improvement which is a key contributor to its business activities. The organization is well
positioned to carry out this project because of the various core competencies it possesses to
conduct its market segmentation, facilitate business growth, implement new policies, and also
use advanced technology in its business operation.
The low-cost preceding will resonate well with the information system since it will make
more services and products accessible to the customers via the e-commerce website. The
efficient, hardworking, and process-oriented employees also make the organization well-placed
to implement this concept (Claburn, 2015). The company is currently operating under 11,700
stores and outlets globally. In addition, its customers are widely spread across the globe with
different geographic and time zone location. Consequently, there is a need for the company to
come up with an information system that will integrate the activities and operations of the wide
geographic distribution of its stores into a centralized location.
Another core competency of Walmart that makes the concept of an information system fit
into its operations is its ability to effectively manage and coordinate the over 2.3 million
employees. This is a clear indicator that there is a need for a collaboration between these
employees to promote coordination of activities and process within the organization. The
company’s ability to manage and coordinate the 2.3 million employees is a clear indication of its
core competency to embrace diverse and skilled workforce with the capability of managing a
robust information system to facilitate smooth operations within the company.
Another core competency of Walmart is the fact that it is the largest retail chain globally
in terms of employees and sale revenue. Thus giving it the capability to manage the information

WALMART INFORMATION SYSTEM

3

system (Yeoh & Popovič, 2016). The information system also fits into the organization's domain
because it is currently experiencing a tremendous growth which has seen it shift from a big-box
retailer into a large e-commerce trading across the globe. This is an indicator that the company is
well placed to implement the information system concept as it plans to enhance the online
transition and business acti...

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Anonymous
Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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