Thank you for the opportunity to help you with your question!
By having the customers fill out surverys asking questions such as how satisfied with the food they are, do they feel that the food was delivered in a timely manner, how do they feel about the waiter/waitress and did he/she deliver provide good service, how do they rate the atmosphere, etc. These type of questions or any others related to the restaurant experience.
Please let me know if you need any clarification. I'm always happy to answer your questions.
are the marketing manager for a major retail store, and sales in the baby
department have been very low this quarter. After discussing the problem with
one of the store managers, he confided that he has gotten three phone calls
this week from customers who complained that the sales persons in the baby
department were rude. He laughed it off because two of his relatives work in
the department, and changed the topic to sports. What will you do?