What will you do in this situation?

Business & Finance
Tutor: None Selected Time limit: 1 Day

Please answer in a paragraph or less.

  1. You are the marketing manager for a major retail store, and sales in the baby department have been very low this quarter. After discussing the problem with one of the store managers, he confided that he has gotten three phone calls this week from customers who complained that the sales persons in the baby department were rude. He laughed it off because two of his relatives work in the department, and changed the topic to sports. What will you do? 

Aug 29th, 2015

Thank you for the opportunity to help you with your question!

Personal Opinion in relation to business.

The first thing I would do if it were in my power I would do a reshuffle, replacing the  rude sales persons with others.

Since two of his relatives work there, I would rather introduce trainings to sensitize the employees on good marketing behaviors which help retain customers. Through them, I would carefully  bring out the Idea of upholding the interests of the company and respecting customers since they are always right. I would also come up with teams to plan and strategize on "How to increase sales" in the baby department. The team would then work on a strategy to ensure that customers are treated well and and their interest are attended to.


In case all the above plans fail, I would then face the persons in  question and talk to them about the matter. The last result would be to present the matter to the top management recommending reshuffles or restructuring.


Kindly read the answer and extract what you can do yourself. Please let me know if you need any clarification. I'm always happy to answer your questions.
Aug 29th, 2015

Hello, I'm so sorry right now I posted the wrong  question the questions are simpler to each other do you want me to post it here or withdraw from this one and reposted it.

Aug 29th, 2015

Ok post I see if I can handle it, Did you mean "similar"

Aug 29th, 2015

Yes, I'm sorry but here's the question:

You are the marketing manager for a major car dealership and sales have been low the past several months. Since your job is on the line, you have spent time on the sales floor in an attempt to observe. During the past two weeks, you have found several groups of consumers wandering around looking at cars. When you looked around the dealership, you did not find any salespersons on the floor. When you asked the potential buyers if they had been helped, they said no. What will you do?

Aug 29th, 2015

I would Immediately initialize a process to  recruit a person to fill in that gap since the problem could be affecting sales.

Aug 30th, 2015

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Aug 29th, 2015
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Aug 29th, 2015
Dec 4th, 2016
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