Based on the following scenario, what would be the core elements of a conflict r

Sep 2nd, 2015
FratBro23
Category:
Management
Price: $10 USD

Question description

Needs to be APA style 1 page intext citations and references. 

Based on the following scenario, what would be the core elements of a conflict resolution procedure you would develop?

Your organization has just introduced a new software product to the market. The product release was already several months behind schedule and the organization head authorized release before customer service and sales personnel were trained and debriefed on the product. The product has had excellent sales; however, customers are calling in to complain about an installation issue that causes their system to crash. While the creators of the product are aware of the problem, the "fix" is not widely known within the organization. Customers are upset when they cannot get help or answers and are taking out their frustration on the technicians and representatives responding to the calls. The technicians and representatives are blaming the situation on the sales staff for putting out a product with such a problem, and the sales staff is blaming administration and production for putting out a product without giving the sales staff training or debugging information. As more of the product is returned and the profit line is taking a hit, all the departments involved are feeling pressure from the executive team. Your supervisor knows that you have been focusing on conflict management in your course work and has asked you to develop a conflict resolution procedure to address this and similar problems.


Tutor Answer

(Top Tutor) Daniel C.
(997)
School: Purdue University
PREMIUM TUTOR

Studypool has helped 1,244,100 students

8 Reviews


Summary
Quality
Communication
On Time
Value
ddg82
Dec 5th, 2016
" Thanks, good work "
kenmwao2
Nov 23rd, 2016
" Solid work, thanks. "
tinytim47
Nov 21st, 2016
" Wow this is really good.... didn't expect it. Sweet!!!! "
jestin7
Nov 12th, 2016
" This tutor is great! "
lilmoe415
Oct 30th, 2016
" Thank you, Thank you, for top quality work, this is your guy!! "
dontuwannaknow
Oct 7th, 2016
" Excellent work as always thanks so much "
thargrow
Sep 28th, 2016
" Very Satisfied. "
SjSurvivor143
Sep 24th, 2016
" Thanks for the help. "
Ask your homework questions. Receive quality answers!

Type your question here (or upload an image)

1819 tutors are online

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors