How can we use technology to gather feedback from customers?
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There are a number of ways in which technology can be used to gather feedback from customers:
Through company websites. Company websites can be modified in such a way that customers can provide feedback throuh them.
Through telephone calls. Companies can use telephones as a way of gathering feedback from customers. Customers should set up a customer care unit where customers can call to leave feedback
Use of emails. Companies can set up emails in which customers can submit feetback
Social media. Companies can use social media platforms to gather customer feedback
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