Description
answer these questions in short way and clear from Adler, R. B.; Elmhorst, J.; and Lucas, K. (2013)Communicating at Work.McGraw Hill, 11th Edition.
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Explanation & Answer
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Business Communication
Definitions
1. Identity Management- It is a type of organizational process responsible for the
identification, authentication, as well as giving individuals an authority to access
the various application with established identities.
2. Communication- It is the transfer of information from one individual or place to
another through the use of a specific channel
3. Analytical listening- This is a way in which a listener actively engage with the
type of audio he is listening.
4. Encoding- It is the conversion of data into a different form
5. Listening- An individual can give attention to an action or communication to
enable him to interpret the message conveyed.
6. Feedback- It is the information sent to the sender before the earlier input or
message.
7. Slang- It is an informal language that contains words and phrases understood by a
specific group of people
8. Formal Communication Networks- It is a pattern which shows how
communication is facilitated in an organization
9. Nonverbal communication- It is a type of communication that involves the use
of visuals such as body language and gestures, facial expression, and tone of
voice.
10. Upward Communication- Is the information flow from lower level to upper
level in an organization.
11. Relational listening- A listening when an individual listens to a message to focus
on its word about their feelings
12. Elevator speech- Also known as an elevator pitch. It is a clear and short message
that describes an idea
13. Paraphrasing- It is a restatement of the meaning through the use of different
words, but the content remains the same.
14. Organizational culture- They are the underlying beliefs and values which
contribute to a unique social environment of an organization.
15. Inflammatory language- It is a type of communication which causes an uproar
due to its nature.
16. Message- It is a short piece of information generated by the source to the
recipient to interpret.
17. Disfluency- ...