Project Proposal

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Please use attached paper as the reference.

  1. Provide a summary of your project.
  2. add two more goals & objectives.
  3. Describe at least three (3) key milestones and /or deliverables for your project.
  4. Describe a high-level timeline that includes key tasks and deadlines.
  5. Estimate the project's overall cost and any key staffing and non-staffing resources needed.

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PROJECT PROPOSAL 1 The Impact of Employee Social Training on Customer Satisfaction Student’s name: La’Shaunda Cooley Instructor: William Stieber, Ph.D. Course: BUS 375 Date: January 28, 2019 PROJECT PROPOSAL 2 The Impact of Employee Social Training on Customer Satisfaction Summary of the project This project centers on finding out the effectiveness of social training among employees to improve their approach and handling of customers. According to Hill Roche, & Allen (2007), the approach and handling of customers plays a big role in either attracting or losing customers. The project centers on equipping employees with knowledge regarding approach to clients; how to explain product and service specifications to clients; how to detect client needs and preferences; and how to communicate effectively with customers. The project will be conducted in five corporations and business entities located in Chicago and will entail assessing customer satisfaction for one month, exposing the employees of the select organizations to social training, and later on revaluating the satisfaction levels of customers whenever they leave the organizations premises. The employees will be trained using focus groups and workshops to ensure that they have better knowledge on how to approach all types of customers. The employees will also be taught about anger management and how to maintain composure when interacting with clients (Hill Roche, & Allen, 2007). The employees will also need to be educated on how to handle customer needs, as well as how to see off clients such that they are still interested to visit the premises for further engagement. The customers will mainly be evaluated using a three-question Likert-type questionnaire, evaluating their level of satisfaction when leaving the premises (Cochran, 2003). The customers will be required to give their estimated satisfaction rating on a scale of 1 to 5, where 1 indicates that they have the lowest satisfaction and 5 indicates that they received the best products and service. The questionnaire will mainly be interested in finding out the level of satisfaction exhibited by clients when shopping or going about their activities in the select entities. PROJECT PROPOSAL 3 The training of the employees will occur on a weekly basis whereas the evaluation of the satisfaction levels of the customers will occur once a week, mainly after the weekly training sessions. The trend of satisfaction across the nine months period of the project execution will help to highlight whether there exists any relationship between customer satisfaction and the level of employee’s knowledge about social interaction management. Communication is a delicate issue in any company and poor communication could lead one in many challenges (Lock, 2007). The work breakdown structure is as shown below: Project management Training employees on social interaction and conversation management Collecting weekly customer satisfaction data Data analysis and evaluation. Collect week 1 data Evalua te the data findings Training employees on approach collect week two data Training on greeting clients Collect week three data. Training on how to explain products specs Training on how to bid goodbye to customers. PROJECT PROPOSAL 4 Project goals and objectives The main goal of this project is to evaluate the impact of social training in improving employee social skills, which ultimately translate to improved customer satisfaction. Another goal of this project is to highlight how social training could change employee behavior and communication skills. On the other hand, the main objectives of this project include; • Identify the relationship between social training and customer satisfaction. • Understand how social training shapes peoples’ behavior towards customers. • Understanding the impact of socialization on customer satisfaction. Project methodology and design This project uses the quantitative research methodology to understand how social training of employees correlates with the level of customer satisfaction. This project will then use the exploratory descriptive research design in the data collection and formulation of hypotheses (Lock, 2007). The data will be recorded on a weekly basis. The data for the project will be collected and stored in password protected excel spreadsheets. Key customers and key stakeholders The target customers for this project include supermarket shoppers, clients at hotels and restaurants, as well as visitors to the various agencies and corporations in the city. The targeted clients will be key for this project because they interact more with their sales person. This exposes them to many factors and challenges that might be reducing their value of the satisfaction accorded to them. Reducing the social factors and equipping employees with interaction and socializing knowledge is the main catch in improving satisfaction. The main role PROJECT PROPOSAL 5 of the customers is to help in filling a three-question Likert type questionnaire after leaving the business premises of the various selected businesses. The first stakeholder in this project are the managers of the various organizations used in the project research. The top management of the various firms are required in approving the commencement of the project, as well as guiding the researcher on how best the project can be conducted. The managers will be helpful in guiding the customers to volunteer in this noble course to identify how best their services could be delivered to enhance their happiness about the process. Another core stakeholder in the project are employees. Considering that employees are the subjects of the project research, they form a vital part of the project in general. The employees are trained to change their social interaction approaches, as well as improve their communication aspects, which improves customer experiences. The employees are important in this project because they are the independent variable, which needs to be altered in order to alter the dependent variable. Among those with a close interest in the project findings and outcome are the top management from the firms the project was conducted. The managers would probably seek to know how social training camps could help revolutionize the service industry, to ensure that customers get the best services and attention in addressing their concerns and challenges. PROJECT PROPOSAL 6 References Cochran, C. (2003). Customer satisfaction : tools, techniques, and formulas for success. Chico: Paton Press. Hill, N., Roche, G., & Allen, R. (2007). Customer satisfaction : the customer experience through the customer's eyes. Cogent: London . Lock, D. (2007). The essentials of project management. Burlington: Ashgate Pub.
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Explanation & Answer

Attached.

The Impact of Human Resource Information on Employee Satisfaction-Outline
I.

Summary of the Project
A. Employees satisfaction
B. System usage

II.

Project Goals and Objectives
A. Employee relations
B. Satisfaction levels

III.

Deliverables of the Project
A. Growth measures
B. Decision making
C. Productivity

IV.

Project Cost and Staffing
A. Benefits
B. System hosting


Running head: PROJECT PROPOSAL

1

Project Proposal
Name
Institution

PROJECT PROPOSAL

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The Impact of Human Resource Information on Employee Satisfaction
Summary of the Project
The human resource information system helps in the unification of the information of the
employees. There is a focus on the efficiency of the storage of the data in the databases and the
control of the operations of the organizations. The automation of the systems helps the
organizations in identifying the areas where there are gaps in the operation of the organi...


Anonymous
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