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Culturally competent healthcare systems. A systematic review
Culturally competent healthcare systems-those that offer culturally
and linguistically appropriate services-have the potential to reduce
racial and ethnic health differences. When clients do not understand
what their healthcare providers are telling them, and providers either
do not speak the client's language or are insensitive to cultural
differences, the quality of health care can be compromised. We reviewed
five interventions to improve cultural competence in healthcare
systems-programs to recruit and retain staff members who reflect the
cultural diversity of the community served, use of interpreter services
or bilingual providers for clients with limited English proficiency,
cultural competency training for healthcare providers, use of
linguistically and culturally appropriate health education materials,
and culturally specific healthcare settings.