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Maintaining service consistency while driving business value.
Delivering a consistent service experience requires correct information
on customer preferences. You need to have all the details behind a
particular service call, including the contract specifics and the
equipment needed. You also need detailed history. This is critical for a
technician. Visibility into the history of a particular customer’s
contract and their equipment you’re servicing can prevent duplicate
services, provide alerts on warranty issues and notify of concerns on
Employing mobile field technology will provide a
better experience for your customer. Mobile solutions allow electronic
call summaries to be viewed at the close of the service call for
customer approval, and then be immediately signed and delivered. Another
critical component to mobile field technology is allowing your
technicians to use mobile devices for online troubleshooting. Whether
they need to search for internal files or manufacturer’s documentation,
guaranteeing Internet access in the field reduces the time it takes to
find a resolution.
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