Format & Tips: e-Mail Assignments
There are inherent challenges when using technology-based communications in the
workplace. Understanding and respecting written communication expectations can
enhance and accelerate your career.
Consider these essential e-mail etiquette guidelines:
• Have a clear and concise subject line that summarizes the content.
• Be sure your name is properly formatted in the “From” line.
• Be brief and address only one subject. If the reader has to scroll down, the
entire e-mail may not be read.
• Avoid being too personal.
• Announce all attachments and hyperlinks.
• Restate any questions asked that you are answering.
• Consider sending the e-mail to yourself first; then print it and proof read it.
• Stick to one topic per e-mail.
• Follow the rules of formal writing and grammar.
• Start with a greeting, using titles until permission is given to become more
• Close with a signature block that includes more than one form of contact
• Use line spacing, bullet points, or numbers to make when appropriate, to make
your replies visually accessible.
• Avoid jargon, acronyms, all caps, etc.
• Explain jargon or acronyms when used, when necessary.
For your first assignment please write and send me an original e-mail in which you
identify the three principles of appropriate behavior (a.k.a. etiquette) discussed while
you attended our first class. For each briefly define the term and give an example of an
action, behavior, or communication that might demonstrate that you embrace this
Send this as an original e-mail; do not reply to one I have previously sent.
Include the course number and section in the subject line (i.e. MGMT 516-12 eMail Assignment).
Be sure to include an appropriate greeting, an introductory statement
announcing the content of the e-mail, and a signature line with two means of
Follow the guidelines outlined above.
Question: 1. What was your "type" as determined by the indicator done in class? Do
you feel the overview is representative of who you are or how you communicate? Give
2. What "type" had the lowest score? Thinking back, have you ever faced
a communications challenge with someone or an audience who may have possessed
these characteristics? If so how might you gave adjusted your communication style with
this person or group.
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