Yummy Bunny Pastries Case Study

Anonymous
timer Asked: Mar 7th, 2019
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Question Description

Yummy Bunny Pastries Case Study

Bunny Frank’s pastry business has been doing well since you helped her understand the role of production management in a successful business. Her output and sales have grown, and she has hired several employees.

Recently, though, several of her longtime customers have mentioned that, from time to time, her pastries are not as good as they used to be. Bunny’s business is based on delivering quality products and service. She wants to nip any problems in the bud. Once again, she has asked for your help.

Bunny would like to have a PowerPoint presentation on hand to show current staff and future hires.

Prepare a PowerPoint presentation that contains at least eight content slides as well as a title slide and reference slide. Your presentation should address the following elements:

  • the importance of quality to Bunny’s customers,
  • the importance of quality to Bunny’s operations,
  • at least two quality tools Yummy Bunny Pastries can use to determine if it has quality problems and how to use the tools, and
  • how to assure customer service quality.

Use the notes section (speaker notes) on each slide to write what you would say about the content of that slide if you were giving the presentation. That will help Bunny use the presentation in the future.

Note: The scenario in this case study has been developed for this course and is not a real situation.


Tutor Answer

Gilmore
School: University of Maryland

Here you go! Let me know if you need any edits or have any questions

Yummy Bunny Pastries
Name of the Student
Name of the Institution
Date

Introduction
 Background information about Yummy

Bunny Pastries
 Brand and Flavors
 Walk-ins
 Media presentation
 Gallery
 Order

Sample Cakes

Case scenario
 Current situation of the Yummy Bunny Pastries
 Bunny Frank’s Pastry business has been doing well through
an understanding of the role of production in a successful
business environment. As such, the Company has achieved
an increase in growth of out and sales volume as well as
increased the number of employees to work in the pastry
 The issue facing Yummy Bunny Pastries
 In the recent pas, however, some of the old customers
have complained that the quality of the pastries have
gone low as compared to the past years
 What to do? The presentation will therefore address the
value of maintaining high quality for Yummy Bunny
Pastries in her operations and to the customers

Importance of quality to
Bunny’s customers
 Nindian et al., (2018) argues that there is a positive







relationship between quality and customer satisfaction.
Ideally, Seyedi et al. (2012) claimed that product and service
quality are critical factors affecting satisfaction of
customers
Need to recheck the pricing effects and their impacts on
product quali...

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Anonymous
Top quality work from this guy! I'll be back!

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