answer the following two questions for marketing class.

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Rznyvzb

Business Finance

Description

1. Are you loyal to any brands? If so, pick one and explain why you believe you are loyal. The reasons you provide should justify your loyalty beyond simply liking it.

2. Now, do you hate any brands that you used to love/be loyal to? (Please don't say NO. If you really do not hate any brands, ask your friends/relatives about one.) Tell us the story behind your attitude toward this brand. Provide the reason(s) for your disloyalty and tell us what you do (will do) with this brand.

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Running head: CUSTOMER LOYALTY

Customer Loyalty
Name
Institution

2

CUSTOMER LOYALTY
CUSTOMER LOYALTY

Customer loyalty is the consistency of a customer in buying a particular product or
service. In this case, customers normally have positive emotional attachments to the product or
service. In addition, customer loyalty is usually as a result of the satisfactory el...

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