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Running head: PROCESS DEVELOPMENT
Service Process Improvement Recommendations
The success of a business relies on the strategies and processes used to implement the
service provision offered by the business. Therefore, improving the service process in a hospital
require an approach that patients can use to access medical services efficiently and economically.
Different individuals play an essential role in the success and operation of the business to ensure
that every patient can assess the services quickly. Thus, this paper will focus on the appropriate
tasks that can improve and develop efficient processes that assist patients and facility
management in providing adequate and quality medical services. Secondly, the paper will
discuss the techniques that can be applied to support the process so that doctors can provide
treatment in a conducive and sustainable environment. Lastly, the discussion will recommend
some of the best measures and methods to improve service delivery in the facility by the doctors
and other medical practitioners.
The process that is formally defined and recorded in business documents
In every hospital, the process documentation facilitate patient-doctor relationships, this
ensures a timely service delivery and quality treatment for the clients. Therefore, as in the case of
any other business, the facility has set up a process that needs to be followed and regulated to
meet the expected standards. According to figure 1, it indicates the formally defined and
recorded hospital process which involves; one, arrival at the doctor’s office: the patient pays
consultation fees to the receptionist and fills the patient personal details forms. After the data is
recorded, the secretary checks the availability of the doctor to book the client’s treatment period.
During this period, the patient is forced to wait for a few minutes before they access the
treatment. Once the confirmation of the doctor’s availability is made, the patient is directed into
the office for treatment purposes. Based on the type of treatment required, it is difficult to predict
the time, but treatment is given in full. Finally, after the procedure, patients are given the charges
receipts or bill to make the final payment. This process indicates a very simplified approach in
the hospital documents paper, but patient’s complaints...