Micro Organizational Behaviour case study

timer Asked: Mar 9th, 2019
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Question Description

1. Please read “The Stress Case”, provided below and as a separate document on your assignment page.

2. Answer the following four questions:

1. What are the stressors and stress reactions that Bob is exhibiting?

2. How is Bob’s personality potentially influencing his stress levels?

3. Compare and contrast Bob’s old and new jobs. How was his old job low stress, compared to his new job? Please make sure to talk about the sources of organizational stress in your answer.

4. What suggestions do you have for Bob to improve his levels of stress?

3. Your completed assignment should be approximately 500 words. Use full sentences.

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Individual Assignment #4 – Instructions 1. Please read “The Stress Case”, provided below and as a separate document on your assignment page. 2. Answer the following four questions: 1. What are the stressors and stress reactions that Bob is exhibiting? 2. How is Bob’s personality potentially influencing his stress levels? 3. Compare and contrast Bob’s old and new jobs. How was his old job low stress, compared to his new job? Please make sure to talk about the sources of organizational stress in your answer. 4. What suggestions do you have for Bob to improve his levels of stress? 3. Your completed assignment should be approximately 500 words. Use full sentences. 4. Format your assignment as follows: • No title page; the first three lines should look as follows: Individual Assignment #1 Student Name A# • • • Use times new roman, size 12 point font and 1 inch margins all around, single spaced Submit as a word document (not PDF or pages or note format!) You should retype each question before beginning your answer Remember, this assignment is due March 10, 2019 at 11:59 PM via the dropbox on Brightspace! The Stress Case Bob worked as a regional manager for an auto parts supply company. Up until two years ago he had been part owner and operator of a group of three stores in metro Halifax. But his partners decided to retire and sell the company to an international chain. Bob had just turned 45 and he wasn’t ready to retire. His wife had stopped working a few years earlier; they have three children in school. They hadn’t saved enough money to retire and his share of the sale wasn’t going to make up for that. He accepted the company’s offer to stay on as the regional manger. One of the other partners also stayed on as a consultant. Bob had been almost his own boss in the old company. He could leave when he wanted and work via his phone. He volunteered with his children’s sports teams and school. When a problem occurred with his part of the business, he handled it over the phone or went to work late at night/ early in the morning. His family life was somewhat difficult, but he could make it work. Business travel under the old regime was taking a big customer to a NASCAR race or hockey game. If you have never owned a company, you would not be aware of some of the opportunities this presents. Bob’s truck belonged to the firm as does his wife’s car. She had a title in the firm and they cast some her activities as company related so she could expense them. She was paid (income splitting). A family vacation would include a visit to a similar wholesaler in Florida or a supplier in California, a conference in Vegas. These were then “business related expenses.” The family cell phone plan was part of the corporate plan. During the “due diligence” phase of the sale, Bob couldn’t expense his son’s hockey or his daughter’s basketball as a marketing cost. His financial resources were limited to the relatively low salaries he and his wife were drawing. After the sale, he could no longer expense various business-related costs as an owner. While the funds from the sale were in escrow and Bob was waiting for his first paycheque, money was very tight. After, money was still tight because Bob didn’t want to take funds from his retirement account and any expenses had to be vetted by head office. Bob had been an “OP” smoker. Once in a while over coffee or beer he’d smoke some “Other Person’s” cigarettes. He didn’t buy his own. Once he started to work as the regional manager, he found himself bumming a smoke from a customer on a regular basis. The week before the national manager came to town for a visit, he bought a pack, then another. He was up to about a half pack a day. He worried. When the boss came to town, he expected to be reamed out about falling sales or lost orders. The market is tough in the auto parts business. Most dealerships get parts from their own distribution chains and only call on the parts companies when they can’t get something. Small shops like to work with independent wholesalers. They didn’t like the fact that Bob’s company had sold out. Some had switched over to his competition. He spent a lot of late nights in his office writing reports explaining why sales were down. One day, his former partner (the consultant) got in an argument with the VP Sales about the direction the company was going. He was fired. Bob began to worry if he was next. He thought it was possible that the national company had only hired him as a transition, to keep the local customers happy while they got used to the new ownership. Was he out the door next? His wife complained that he was never home. When he was home, he didn’t talk to her, he may as well have been away. The kids were acting up. He frequently had to fly to Toronto or Chicago for training or meetings. He had to learn about things like “workplace diversity” and “leadership training” and for a guy from with a grade ten education, this was tough. It was like swimming in jello. He thought it could be done but he had no idea how. His volunteer work was suffering as well. The other parents got very mad at him when he forgot to book the hall for the hockey team fundraiser. The event had to be cancelled at the last minute because the room was booked by some other group. One of the parents called him a “$%#&* idiot” in front of his wife and daughter. The smoking increased. He couldn’t sleep. His hair was turning grey and some was falling out. One Monday morning, Bob woke up and there was a numb tingling in his hands. He felt weak and nauseous. At emergency they told him it wasn’t a heart attack, but he should see his doctor. Adapted from Hartt, C.M. (2010). STRESS Stress • Stress is a serious concern for individuals, and has become a serious concern for organizations • Stress can lead to a decrease in employee well-being, productivity • Stress can cause absenteeism, presenteeism, and increased turnover • Not to mention negative physical and mental health outcomes A Model of Stress in Organizations A Model of Stress in Organizations • Stressors: • Environmental events or conditions that have the potential to induce stress • Physiological examples: extreme heat, extreme cold • Psychological examples: isolation, mean people, sudden deadline or demand A Model of Stress in Organizations • Stress: • A psychological reaction to the demands inherent in a stressor that has the potential to make a person feel tense or anxious • Stress is not intrinsically bad; moderate levels of stress are normal, expected, and useful for our survival and success • Becomes a problem when it leads to high anxiety and tension A Model of Stress in Organizations • Stress Reactions • • • The behavioural, psychological and physiological consequences of stress Some are passive, such as increased heart rate or blood pressure and reduced immune function Some are attempts to reduce the stress • • Either by dealing directly with the stressor (ex. Starting an assignment instead of putting it off further) Or trying to relieve the anxiety caused by the stress (ex. Eating a comfort meal) Personality & Stress • How much you are impacted by stress can be related to your personality • Affects the extent to which potential stressors are perceived as stressful • Affects the type of stress reactions that occur Personality & Stress • • • People with an external locus of control (i.e. their behaviour is controlled by luck, fate, or others) tend to be more impacted by potential stressors People with a Type A behaviour pattern (i.e. they are more aggressive, ambitious, perfectionist and competitive) tend to be more impacted by potential stressors; especially physiologically People with a negative affectivity (i.e. they view oneself and others in a negative light) tend to be more impacted by potential stressors and feel more subjective stress Stressors in Organizational Life • • • • Role Overload: The requirement for too many tasks to be performed in too short a time period or to work too many hours Heavy Responsibility: When one feels responsible for people, success, and the future of the company and others Working Conditions: If working conditions are poor or dangerous, this can cause stressors Poor Job Design: When jobs are poorly designed to ask too much of people or they are boring and simple, this can cause stress Stressors in Organizational Life • Boundary Roles: positions in which organizational members are required to interact with members of other organizations or with the public – this can be very stressful for people and cause role conflict • • • • Burnout: A syndrome of emotional exhaustion, cynicism, and reduced self-efficacy Tends to be experienced by those in boundary roles, those who work many hours, experience role conflict or role overload, etc. Interpersonal conflict: bullying, abusive supervision, cyberbullying or general conflict can cause stress Work-family conflict: when work interferes with family life or vice-versa, this can cause stress Stressors in Organizational Life • • • Job insecurity and change: nobody really likes change and we are all worried about losing our jobs/paying our bills Role Ambiguity: When we aren’t clear what we are expected to do, this can be stressful, especially for people who have a low tolerance for ambiguity Sexual harassment: Can be highly stressful for victims or bystanders, especially if they feel they have little ability to change the situation Exhibit 13.5, p. 481 • Ranks jobs from lowest to highest in terms of: • Physical health • Psychological well-being • Job Satisfaction • What do you think the highest and lowest jobs will be on this chart? Reactions to Organizational Stress Behavioural: • • • • • • Problem solving Seeking social support Modifying performance Withdrawal Presenteesim Use of addictive substances Reactions to Organizational Stress Psychological Reactions to Stress • Defence Mechanisms • • • • • Rationalization Projection Displacement Reaction Formation Compensation Reactions to Organizational Stress Physiological Reactions to Stress • • • • • Cardiovascular irregularities & risks Increased risk of illness and diseases Increased pain and fatigue Increased insomnia/trouble sleeping Increased irritability Strategies for Organizations to Manage Stress • Job Redesign: Improving the design of jobs can help minimize or eliminate stressors • Family-friendly HR Policies: This can help reduce work-family conflict • Stress Management Programs: Such as access to EAPs and training sessions • Wellness Programs: Programs that encourage balance and healthy habits Why Should Organizations Care? • The impacts of stress on employees can cost organizations a lot of $$$ • Turnover, absenteeism, declines in productivity, declines in creativity, declines in innovation, motivation, etc. can all have negative outcomes in terms of potential profit loss • Also we should try not to cause people so much stress at work that they have increased mortality rates… ...
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Tutor Answer

School: Carnegie Mellon University


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stressors and stress reactions that Bob is exhibiting
Stress is a psychological factor that affects individual productivity within an organization.
Change in management in place where Bob was working triggered stress, which impacted his role
in the company. Bob stress exhibits different forms of stressors in organizational life. These
stressors include work-family conflict caused by spending more time in the office and work trips;
hence, he lacked time for his family. Bob also exhibited job insecurity and changed stressors as he
was afraid to lose his job given that his wife wa...

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Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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