Process Improvement Research Project *APA Style

timer Asked: Mar 9th, 2019
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Question Description

Please use this template to assist you in formatting your paper and meeting all of the paper requirements. Please replace all italicized words with your own words.

Identify a problem at a company that you feel can be improved by implementing a new process or technology. Note: This must be a real company and a real process that you feel needs improvement but the focus should NOT be on the company but rather on the process to be improved.

Note: You may want to start with either a problem that you have identified at a company OR a technology advancement or tool that you feel could help with a problem at a company, rather than starting with the company itself.


Identify an operations problem that could negatively affect the efficiency and/ or productivity of the organization. This problem must be one that can be resolved by implementing a new technology.

Clearly define the current process (“current state”), including the problem, in detail, and provide supporting flowcharts and diagrams. *You may have to create these.

Break up large problems into smaller sub-problems.

Clearly state the impact and the extent of the problem on the organization and/or customer

Clearly state the purpose of the paper as an attempt to solve the problem you have identified.


Identify relevant factors leading to the problem (e.g. social, political, economic, and legal). One example of a factor would be an OSHA Safety Regulation.

Clearly state possible causes of the problem

Be sure to identify the difference between a symptom and a problem

Clearly state all issues (reasons why the problem is important to resolve), including any secondary or ‘non-obvious’ issues

Prioritize issues


Research emerging technology or process innovations that could be an opportunity for the company and this process.

Identify and describe a minimum of two possible solutions to the problem through the implementation of researched technology innovations.

Describe fully the possible solutions, including supporting flowcharts and diagrams

Discuss merits of both solutions, including all relevant factors necessary to make a decision between the two. Be sure not to neglect cost factors (you may need to provide estimated costs)


Clearly state your proposed solution (one of the two options proposed in LO3: Problem Solutions)

Explain in detail why you are recommending this solution and how you feel it will specifically solve or alleviate the problem(s) and issues you identified (Justify solution)

Describe solution benefit(s)

Discuss the feasibility of the solution

Present an implementation plan for your proposed solution


Correctly defined terminology used

Used analytical tools and technology in paper

Performed appropriate calculations

Used analysis to find and justify decisions

Paper well organized and sections clearly defined

APA format

Correct grammar and spelling

You MUST have references (not just personal knowledge or personal interviews) as this is a research paper and you MUST properly source all of your references, including people interviewed, if applicable. There is no minimum amount of references - again use as many as necessary to adequately cover the objectives as assigned.

Tutor Answer

School: University of Maryland


Addressing Safety Problem in Uber Outline
Thesis Statement: One possible solution to the security threat is technology advancement of the
App to include cash riders to confirm their identity through social media account which will
enhance the Uber community peace of mind when behind the wheel and at the backseat.
• Problem
• Sub-problems
• Impact of Problem/Sub-problems

Relevant Social Factors

Relevant Political Factors

Relevant Economic Factors

Relevant Legal Factors

Possible Causes of the Problem

Issues Due to Problem

Prioritization of the Issues Due to Problem

• Potential Solution #1
Potential Solution #2

Merits of Potential Solution #1

Merits of Potential Solution #2

Proposed Solution

Proposed Solution Justification/Benefits

Proposed Solution Implementation Plan
Proposed Solution Feasibility Analysis


Addressing Safety Problem in Uber
Process improvement for a Safe Ride
University of North Alabama




This is a research paper to identify a problem in the operation process of Uber Inc a
technology-based company that utilizes a mobile App to make travel arrangements. The paper
includes an overview of the company state of operations and how it builds problems that
challenge the company, driver partner and rider. The paper focuses on security threats in the
company operations process that involves cash payments. Riders without valid credit cards can
place the partner driver into threats. The drivers aren't paid by the rider and can be harmed. The
paper also includes the analysis of the problem in the context of social factors, political factors,
economic factors, and legal factors. The aim is to evaluate all the conditions that promote the
occurrence of the problem and defining the basis for corrective measures. The paper also
includes the issues that Uber is experiencing due to the security threat and how these issues need
to be prioritized. The paper also includes a well-defined proposal of the possible solutions and
their merits. Finally, the paper includes a selection of the best solution and a justification of its
effectiveness to the company. This includes an implementation plan for the proposed solution to
address the company-specific problem.

Uber Inc is a technology innovation as part of the ridesharing companies. The company
operations are based on technology, and its process is technology specific. The use of a
smartphone to make a transport arrangement has security implications. According to Cardoso et
al., (2019) women, safety and wellbeing have been threatened under the new technologies. Uber
Inc owns no car and hence utilizes the sharing economy that is established through the sharing
economy. The industry has no restrictions like the taxi industry, and this opens a security threat
to the customer and rider. The reason for choosing this company is because it's a product of new
technology and its process calls for continuous advancement in the current technology. The
security threat leading to the loss of trust by customers is a significant problem in the industry.
To the company, the trust of both the rider and the driver partner is essential to the success of the
business. If the problem isn't resolved the market potential of the product efficiently will be
threatened. If Uber competitors like Lyft maximize on im...

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