DQ2 Thanks for the help!

Health & Medical
Tutor: None Selected Time limit: 1 Day

Customer service is a key element to wayfinding.  What recommendations would you make to assist them with wayfinding to make it easier for patient and visitors?

Oct 3rd, 2015

Thank you for the opportunity to help you with your question!

1. The hospital should be accessible to all kinds of people, for example people with permanent and temporary disabilities. This will ensure that the people don't feel discriminated against.

2. Employ the use of color codes: Each department should have a different color code to enable patients to quickly tell where they are. Symbols and pictures can also be used instead of color codes. For example, a teddy bear picture or symbol may be used to represent the pediatrics department.

3. Employ individual whose main duty is to meet patients and visitors either at the gate or the parking garage. Student interns may be useful in this area.

Conclusion: Any way-finding system needs to be consistent throughout and should be clear to patients what the directions mean. All staff members must as well be familiar with the system so they can help visitors with questions regarding the system.

Please let me know if you need any clarification. I'm always happy to answer your questions.
Sep 19th, 2015

Hi. It was nice answering your question. For any clarification, you are free to do so. Thank you.

Sep 19th, 2015

Thank you

Sep 20th, 2015

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Oct 3rd, 2015
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Oct 3rd, 2015
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