THEME ONE: Known as the
critical thinking phase of the process its function is to evaluate the
goals to see what and who works and doesn’t and why? In the traditional
definition controlling involves ensuring that performance does not
deviate from standards. Controlling consists of three steps, which
include (1) establishing performance standards, (2) comparing actual
performance against standards, and (3) taking corrective action when
necessary. Performance standards are often stated in monetary terms such
as revenue, costs, or profits but may also be stated in other terms,
such as units produced, number of defective products, or levels of
quality or customer service.
The measurement of performance can be done in several
ways, depending on the performance standards, including financial
statements, sales reports, production results, customer satisfaction,
and formal performance appraisals. Managers at all levels engage in the
managerial function of controlling to some degree.
Effective controlling requires the existence of plans,
since planning provides the necessary performance standards or
objectives. Controlling also requires a clear understanding of where
responsibility for deviations from standards lies. Two traditional
control techniques are budget and performance audits. An audit involves
an examination and verification of records and supporting documents. A
budget audit provides information about where the organization is with
respect to what was planned or budgeted for, whereas a performance audit
might try to determine whether the figures reported are a reflection of
actual performance. Although controlling is often thought of in terms
of financial criteria, managers must also control production and
operations processes, procedures for delivery of services, compliance
with company policies, and many other activities within the
Read: Principles of Management 1.1
LA1 - (Per the instructions, my name ends in S)
I will add the the post to be graded in another assignment worth $5 at a later time...
Below are five
questions that are set to challenge your understanding of the control
process management function. If your last name begins with A-M answer
the questions AND EXPLAIN WHY YOU CHOSE THAT ANSWER. Be sure to
reference the class material to prove your selection is correct. If you
last name begins with N-Z, Grade at least one main post (if you notice
over the week that some answers haven’t been graded be sure to grade
them so that everyone has peer feedback) and explain how you arrived at
your answers. Be sure to reference the class material to prove your
selection is correct. Answer each question and explain how you arrived
at your answer.
1) Taking corrective action is required when the process is:
A. Unpredictable and risky.
B. a new leadership team is required.
C. measured and the results don't meet company standards.
D. in its early stag
2) In measuring
____________, it is useful to evaluate internal operations and core
processes against benchmarks such as past performance, industry
standards, and legal expectations.
A cost effectiveness
B control processes
C best practices
D organizational impact
3) ________ define how a business should act, while ________ underline what actions should be taken operationally.
A Strategy; goals
B Standards; objectives
C Controls; management
D Objectives; standards
4) Utilizing specific performance metrics, such as ________,
organizations can control processes through measuring the relative
effectiveness of internal processes.
is thinking about entering a new industry, creating their own branch of
convenience stores. As a result, they should conduct:
A internal research of operational efficiency.
B financial objectives research for their R&D department.
C industry process standards research.
D competitor research in soft drinks.