workflow processes in a healthcare setting.
quality parameters in a healthcare setting.
the effectiveness of a quality management plan in a given healthcare
The project is modeled on the Shewhart Cycle (Plan, Do, Check,
Act). You will modify the Shewhart Cycle to make it applicable to your selected
healthcare service or program.
Seek additional resources that will help you understand the
process being studied as well as planning and quality improvement in general.
You can visit the following link for more details on a quality process
improvement plan: www.goleansixsigma.com
ClickResourcesand then selectLean
Six Sigma Tools. Review the steps in sequence; they provide
direction to a quality process improvement plan. While you do not need to use
the steps in sequence, they provide direction, as given below:
This step describes the importance of the problem within the organization.
This step relates to the impact of the current condition and target goals
This step relates to understanding work flow mapping and the value stream
as well as understanding root cause analysis (RCA).
This step identifies improvements to consider in the implementation of
This step is about sustainability of change.
a part of the Plan step of the cycle.
the environment, the organization, and the department or program within
the organization that is the basis for your project. Describe the
selected healthcare setting, specifically its service, staff, equipment,
and patients. Identify and describe the scope and nature of the problem.
the environment using strengths, weaknesses, opportunities, and threats
(SWOT) analysis. Interview some stakeholders, such as managers, staff, or
customers. Use the interview information to conduct the SWOT analysis.
You may also summarize or quote any important or interesting information
gathered during the interview.
one of the weaknesses determined by the SWOT analysis to create a plan