thank you for working with me
DePew, René, and Gena Duncan. Transitioning from Lpn/vn to Rn: Moving Ahead in Your
Career. Clifton Park, N.Y: Delmar, 2010.
Communication barriers are ineffective phrases or behaviors in interaction with others
which should be avoided particularly in communication with clients. They include blaming
statements, judgmental or patronizing statements, false reassurance, and why questions. Blaming
statements, for instance, shift the focus of an interaction from solving a problem to avoiding
blame which makes the client defensive and uncomfortable. Similarly, judgmental statements
make the client’s suggestions and ideas seem inconsequential leading to further dissatisfaction as
do patronizing statements which are demeaning.
An understanding of these and other barriers to effective communication with clients is
important and makes a significant contribution to improving communication with them. It
demonstrates behaviors which should be avoided when communicating with clients. It, for
instance, leads an individual to avoid falsely reassuring clients by making promises which will
be impossible to keep such as unrealistic deadlines or deadlines since in the long run, the
inability to fulfil the promises would lead to disgruntled clients. Furthermore, understanding
barriers such as patronizing statements guides an individual to avoid overriding the ideas and
suggestions made by clients and instead, listen and consider them to ensure that the clients feel
Fritz, Sandy. Business and Professional Skills for Massage Therapists. Maryland Heights, Mo:
There are different barriers to communication with clients. They in...