Purdue Global University Communicate with clients Discussion

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To do the level of research appropriate for this proposal project, you will need to consider a variety of sources in a variety of genres. Online sources, newspapers, magazines, and scholarly journals are a good start, but don’t limit yourself to these sources. No doubt, you will skim through, read, and discover a number of sources that may never make it into the final proposal. Nonetheless, these sources may provide context or rich detail that may help to stimulate your thinking and develop the project. To facilitate this process, you will create an annotated bibliography. The annotated bibliography needs to include 6 sources—2 of which need to be from peer-reviewed academic journals or books. Please note: Course textbooks are not to be considered peer-reviewed, academic sources. Each source should adhere to the following format: 1) Citation of source in either MLA or APA format (or format appropriate to your field and approved by me) 2) A 75-word summary of the piece’s main point/argument and conclusion(s) 3) 100-125 words that discuss how each piece might be useful for the purposes of this project. In other words, engage with each piece. How does it inform your understanding? How does it fit with the other sources you’ve discovered? In short, you will write between 1050-1200 words total for this project. In addition to the above format, please number each source (1-6) and include an asterisk (*) next to each peer-reviewed academic source. The Purdue OWL (链接到外部网站。)链接到外部网站。 site is a great reference for helping with citation formatting. Annotated Bibliography Formatting Example 1. Lastname, Firstname. Title. City of Publication: Publisher, Year of Publication. Medium of Publication. 75-word summary 100-125 word discussion *2. Lastname, Firstname. "Article Title." Title of Journal (Year): Pages of Publication. Medium of Publication 75-word summary 100-125 word discussion ...
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School: UIUC

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Surname 1

Annotated Bibliography
DePew, René, and Gena Duncan. Transitioning from Lpn/vn to Rn: Moving Ahead in Your
Career. Clifton Park, N.Y: Delmar, 2010.
Communication barriers are ineffective phrases or behaviors in interaction with others
which should be avoided particularly in communication with clients. They include blaming
statements, judgmental or patronizing statements, false reassurance, and why questions. Blaming
statements, for instance, shift the focus of an interaction from solving a problem to avoiding
blame which makes the client defensive and uncomfortable. Similarly, judgmental statements
make the client’s suggestions and ideas seem inconsequential leading to further dissatisfaction as
do patronizing statements which are demeaning.
An understanding of these and other barriers to effective communication with clients is
important and makes a significant contribution to improving communication with them. It
demonstrates behaviors which should be avoided when communicating with clients. It, for
instance, leads an individual to avoid falsely reassuring clients by making promises which will
be impossible to keep such as unrealistic deadlines or deadlines since in the long run, the
inability to fulfil the promises would lead to disgruntled clients. Furthermore, understanding
barriers such as patronizing statements guides an individual to avoid overriding the ideas and

Surname 2

suggestions made by clients and instead, listen and consider them to ensure that the clients feel
Fritz, Sandy. Business and Professional Skills for Massage Therapists. Maryland Heights, Mo:
Mosby/Elsevier, 2010.
There are different barriers to communication with clients. They in...

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Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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