Chapter 7 Griffith and Goodwin Case Questions

Question Description

After reading Ch. 7 in Griffith and Goodwin (2013), in no less than three pages, please address the following case questions from “Case: The Right Response” (pp. 118-119): “For each of the situations that follow, answer these two questions: (1) What is the appropriate response (or responses) on the communication continua that Joe should engage? (2) What might Joe say or what actions might he take to use the response you selected on the continua?” Please respond to all five situations by answering the above two questions for each situation.

Your paper should be in APA style, with a Title and References page. At minimum, you should cite the class textbook and at least two other academic sources to support your claims. No Abstract is needed.

Final Answer



Communication Responses
Institutional Affiliation




Communication response is the approach to solving a problem or conflict between two
people who agree to find a solution. Some of the responses are: reassuring, analyzing,
understanding, and questioning. The case we are dealing with involves a conflict between Joe
and Tina over an issue that Tina talked rudely to customers at work and was given a suspension
for three days on the same. Tina has some challenges including a recent divorce and her elder
son having problems with the legal trouble.
Situation 1
Response (or responses) on the continua
The first situation Joe will respond by reassuring and supporting Tina because of the
problems she is facing that may be hindering her from doing her job well. Joe has to show
sympathy because Tina recently divorced and her son has issues with that, so the son needs keen
attention to be well. Reassurance and supporting if the complainant of which in our situation is
Tina whose feelings should be heard and calmed down to reduce the intensity of her feelings
(Goodwin and Griffith, 2013)
Joe might say or do the following
Joe should reassure Tina that things will be well and she only needs to endure for some
time. He also needs to calm her down by not being too hard on her and be sympath...

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