1. Question :
You've been asked to write a letter of recommendation for an
employee who worked for you some years ago. You recall that the
employee did an admirable job, but you can't remember any
specific information at this point. Should you write the letter
Before you write a letter of recommendation you should do some
research about the employee. You should also find out what the
company policy says about providing a letter of recommendation or
any request for information for any former employee because some
companies refuse to provide anything other than basic dates of
employment and other basic details. The reason companies are so
hesitant about providing recommendations or anything other than
basic information is because there have been instances where
people have sued companies for providing negative information or
even employer's suing other companies for failing to disclose
negative information for a potential job candidate. If you do decide
to answer to the request though, there are several things that you
can provide such as: 1. The candidate's name. 2. The position or
skill the candidate is seeking. 3. The professional or personal
relationship with the candidate. 4. Facts relevant to the candidate
Question 2. Question :
Describe two strategies for writing routine replies and positive messages.
When writing to routine replies and positive messages use the direct
approach and use the following strategies. 1. Start with the main
idea - Make your opening clear and concise and to the point. 2.
Providing necessary details and explanation- Use the body to
explain your point completely so you audience will not be confused
or doubtful about your message or meaning. 3. Ending with a
courteous close- your closing should be short and simple.
Question 3. Question :
Some people have a difficult time with making direct requests. Based on
the textbook readings what suggestions can you offer for getting people to
comply with your requests?
1. State your request up front - A. Write in a polite, undemanding
and personal tone B. Use the direct approach C. Be specific 2.
Explain and justify your request- A. Justify your request and the
importance B. Explain the potential C. Ask the most important
questions D. Make the complex request easier to understand 3.
Request specific action in a courteous close- A. Make it easy to
comply B. Express gratitude C. Clearly state the important deadline
Question 4. Question :
If you were advising new college students on Instant Messaging what ten
tips for proper IM etiquette would you offer?
1. You should know the person 2. Start with a short greeting. 3. Be
mindful of the receiver's preferred style of communication. 4. Keep
the conversation short. 5. Be careful with abbreviations. 6. Never
send bad news via IM. 7. Don't change meeting times or venues in
an IM. 8. Be aware of a status message. 9. End conversations with a
short closing. 10. Do not use abbreviations.
#5 and #10 seem a bit similar :-)
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