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Explanation & Answer
This was a marathon run. Thanks for the added time and your patient.
Running head: Title
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Student Name
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Q1. Identify and name all the job titles that may be included in your team and briefly
describe the expectations of each team member about your role as a Practice Manager
that can assist the team in improving their work performance.
Management Team will be expected to support and empower to improve work performance.
Doctors and Surgeons would be expected to undertake the highest degree of dignity in their
work
Nurses and Front office staff, they are the face of the organisation, and they are supposed to
show vigour and teamwork as well as superb customer service.
Patients are expected to give feedback to help the health facility measure the performance of its
workforce.
Support Staff and administration staff give the health facility the touch it requires for it to be
admirable and also provide feedback and help with the running of the facility hence, their input
to is critical for improved work performance.
Q2. List the type of information you will need to gather on the team’s current individual
work performance.
1. Number of rings before answering a call.
2. Correctly captured client information
3. Turnaround time for handling client requests
4. Triage of incoming calls
5. Email response time
6. Feedback forms from internal employees
7. Online surveys from employees
Q3. List the relevant legislation and regulatory requirements that your medical practice's
staff should abide by as per the condition of their job.
Ensure there are monitoring and compliance with the medical legislation and Health policy.
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1. Clinical staff should take care of their patients and need to be familiar with the relevant
legislation and professional standards of practices around there.
2. The executive must make sure that all medical equipment are appropriately licensed and
the personnel is operating them are qualified as well as registered.
3. A medical practitioner has the duty to making, keeping and maintaining records in
conformity with the governing standards and codes of best practice.
4. The medical practitioners must abide by the privacy obligation, and the Chief executives
have the responsibility to ensure these obligations are met with the organisation.
Q4. Briefly explain what consultative processes you could use to:
I.
strengthen two-way communication
The consultative process is a requirement and a crucial part of managing the health and safety
risks within medical personnel. To enhance this process, there is a need to;
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Listen to their concerns that are being raised
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Search for views, opinion as well as information that you plan to improve
communication
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Consider the personal views before making decisions
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Lastly, advice the staff of the outcome or feedback of the consultations in a timely
accurate manner.
II.
To ensure issues are raised appropriately by stakeholders.
Q5. List a range of channels and methods of communicating information and ideas across
the team members and to seek their inputs in developing and refining new ideas and
approaches. Consider formal and informal channels and methods.
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Departmental Meetings
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Emails
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Surveys
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Focus Groups
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Organisation Charts
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Performance Reviews
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One on One Meetings
Q6. To develop positive work relationships, you need to build confidence and trust.
Outline six actions (behaviours) you could take to build a positive working relationship with
stakeholders across your medical practice.
Q7. Provide 2 examples of situations within a healthcare practice where you would adjust
your interpersonal style an...