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Critical incidents are tools that increase people’s
awareness and understanding of human expectations,
attitudes, interactions and behaviors (Spencer-Oatey,
◆ Critical incidents aim at engaging people at an
individual and meaningful level as they evaluate
behaviors and attitudes that may be vital to the
effeciency in the roles they are preparing for
◆ The study aims to examine critical incidents as a
result of differences intercultural communication.
To identify 5 critical incidents
◆ To demonstrate the nature and cause of the incident
◆ To identify respondents of the critical incident and
how they overcame them
◆ To show the time the respondent took to recover from
◆ To identify who was affected by the incident
Critical Incident 1
A high school student was not happy with his class level. He
wanted to go to a higher grade. At first, he sought advise from
the advisor of the students who said that he could not move to
the next grade. The student was unsatisfied with the response,
he went to ask the second students’ advisor who gave the
similar as the first one. Next, he made decision to consult
Language Training Program coordinator. The coordinator th...