SP001 Walden Information Systems And Business Value Assignment

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timer Asked: Mar 29th, 2019
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Question Description

Your response to this Assessment should:

  • Reflect the criteria provided in the Rubric.
  • Adhere to the required length.
  • Conform to APA style guidelines. You may use Walden Writing Center's APA Course Paper Template.

This Assessment requires submission of two (2) files. Save your files as follows:

  • Save Parts I, II, and IV as SP001_PartI_II_IV_firstinitial_lastname (for example, SP001_PartI_II_IV_J_Smith).
  • Save Part III (a PowerPoint) as SP001_PartIII_firstinitial_lastname (for example, SP001_PartIII_J_Smith).

Part I: Components and Categories of Information Systems

List and describe the key components and categories of information systems. (1–2 paragraphs)

Part II: Roles of Business Information

Read and evaluate each of the 10 provided business scenarios, and then respond to the following prompts for each business scenario to convey your understanding of the type of business system needed to support each scenario. (The response for each scenario should be 1–2 paragraphs.)

  • Identify and describe the key issues or problems that need to be addressed in the scenario.
  • Choose an appropriate type of business information system to resolve the issues in the scenario. Provide supporting reasons for the selection.
  • Describe how this business would benefit from implementing the selected system.

Part III: Optimizing Business Value with Information Systems

Read the “WestJet Airlines Case Study.” Create a 5- to 6-slide PowerPoint presentation and include speaker notes for supporting details on every slide as follows:

  • Recommend two business information systems that should be implemented by this company. (1 slide)
  • Create a cost-benefit analysis for the business information systems selected. (1–2 slides)
  • Describe how each recommended system applies to Porter’s Five Forces and Value Chain. (1–2 slides)
  • Explain how the two recommended systems align with WestJet Airlines’ business strategy. (1 slide)

Part IV: Trends in Business Information Systems

Using the “WestJet Airlines Case Study,” create a management report on Emerging Trends Analysis and Recommendations with responses to the following prompts:

  • Compile a list with descriptions of four emerging trends in business information systems that should be considered by WestJet Airlines. Then, choose two emerging trends that you would consider the most important for WestJet to implement. (3–4 paragraphs)
  • Explain why you have selected these trends for the company. How do the trends you selected apply to this particular business? (2–3 paragraphs)
  • What business benefits do you expect these selected trends to deliver to the company? (2–3 paragraphs)

Unformatted Attachment Preview

SP001: Information Systems and Business Value: Apply knowledge of the components of business information systems and the role of information systems in optimizing business value. Assessment Rubric 0 Not Present 1 Needs Improvement 2 Meets Expectations 3 Exceeds Expectations Part I: Components and Categories of Information Systems Sub-Competency 1: Identify components and categories of business information systems. Learning Objective 1.1: Describe components and categories of business information systems. The description of the components and categories of business information systems is not present. The description includes fewer than five key components and/or fewer than five key categories of business information systems. The components and/or categories of business information systems are not accurately identified and/or explained. The response is not supported by relevant academic/professional resources or the resources are not relevant. The description includes at least five key components and five key categories of business information systems. The components and categories of business systems are accurately identified and explained. The response is supported by relevant academic/professional resources. The description demonstrates the same level of achievement as “2,” plus the following: The components and categories are compared and contrasted and/or otherwise illustrated with examples or further opportunities for application. Part II: Roles of Business Information Sub-Competency 2: Explain some of the important roles of business information. Learning Objective 2.1: Identify and describe key information ©2015 Walden University The identification and description of key information systems issues The identification and/or description of key information system issues The identification and description of key information system issues The explanation demonstrates the same level of achievement as 1 systems issues that need to be addressed in a specific business context. 0 Not Present that need to be addressed in a business scenario are not present. 1 Needs Improvement that need to be addressed are not accurate for each of the provided business scenarios. Explanation of why the system issues need to be addressed is not included or not accurate. Learning Objective 2.2: Select and describe an appropriate business information system to resolve specific business problems. The selection and description of an appropriate business information system to resolve specific business problems are not present. The selection of the appropriate type of business information system to resolve the issues in the scenario is not appropriate and/or accurate. The supporting description does not provide accurate and/or appropriate justification for the selection. The supporting description is not supported by relevant academic/professional resources or the resources are not relevant. ©2015 Walden University 2 Meets Expectations that need to be addressed, along with reasons why these issues should be addressed, are accurate for each of the provided business scenarios. The selection of the appropriate type of business information system to resolve the issues in the scenario is appropriate and accurate. The supporting description provides accurate and appropriate justification for the selection. 3 Exceeds Expectations “2,” plus the following: The system issues are explained and supported with additional evidence, analysis, or application. The risks involved by not addressing system issues and how that would affect business goals are explained. The explanation demonstrates the same level of achievement as “2,” plus the following: The justification of the information system selection is further supported with reasoning and evidence showing why the options not selected are inappropriate. The supporting description is supported by relevant academic/professional resources. 2 Learning Objective 2.3: Describe how a business will benefit from implementing a specific business information system. 0 Not Present Description of how a business will benefit from implementing a specific business information system is not present. 1 Needs Improvement A description is given of only one way a business will benefit from implementing a specific business information system and/or the descriptions are not accurate. 2 Meets Expectations Descriptions are given of two or more ways a business will benefit from implementing a specific business information system. The description is clear and accurate. 3 Exceeds Expectations The explanation demonstrates the same level of achievement as “2,” plus the following: The benefits are supported with additional reasoning, evidence, examples, or analysis. Part III: Optimizing Business Value with Information Systems Sub-Competency 3: Describe ways to optimize business value with information systems. Learning Objective 3.1: Recommend business information systems appropriate for a specific business case. Learning Objective 3.2: Create cost-benefit analysis for business information systems. ©2015 Walden University The recommendation of business information systems appropriate for a specific business case is not present. Creation of cost-benefit analysis for business information systems is not present. The recommendation of two business information systems is not appropriate for the provided business case. The creation of a costbenefit analysis for each of the recommended business information systems does not accurately provide costs and benefits of the changes. The recommendation of two business information systems is appropriate for the provided business case. The recommendation demonstrates the same level of achievement as “2,” plus the following: The recommendation is further justified with evidence and supportive reasoning explaining why other options are not as desirable as those selected. The explanation demonstrates the same level of achievement as “2,” plus the following: The creation of a costbenefit analysis for each of the recommended business information systems accurately provides costs and benefits The cost/benefit analysis of the changes. clearly integrates strategies for optimizing 3 Learning Objective 3.3: Describe how a business information system applies to Porter’s Five Forces and Value Chain. Learning Objective 3.4: Align business information systems with business strategy. ©2015 Walden University 0 Not Present 1 Needs Improvement 2 Meets Expectations The description of how a business information system applies to Porter’s Five Forces and Value Chain is not present. The description of how each recommended business information system applies to Porter’s Five Forces and Value Chain is not accurately and/or completely stated. The description of how each recommended business information system applies to Porter’s Five Forces and Value Chain is accurately and completely stated. The response is not supported by relevant academic/professional resources or the resources are not relevant. The response is supported by relevant academic/professional resources. The explanation of how each of the two recommended systems aligns with WestJet Airlines’ business strategy is not accurately stated. The explanation of how each of the two recommended systems aligns with WestJet Airlines’ business strategy is accurately stated. The explanation of alignment of business information systems with business strategy is not present. 3 Exceeds Expectations business value with information systems by suggesting how the value could be increased. The explanation demonstrates the same level of achievement as “2,” plus the following: The recommendation includes suggestions for how the Value Chain and competitive strategy could be redesigned to take further advantage of the opportunities offered by the selected business information system. The explanation demonstrates the same level of achievement as “2,” plus the following: Additional recommendations are offered and supported for enhancing WestJet Airlines’ business strategy to take further advantage of the recommended business information systems. 4 0 Not Present PS003: Technology: Use technology tools effectively. Learning Objective Images and layout are PS 3.1: inappropriate, hard to Use images and layout read, and/or impede of presentations to audience understanding of effectively key concepts. communicate content to a specific audience. 1 Needs Improvement 2 Meets Expectations 3 Exceeds Expectations Images or layout provide limited support for audience understanding of key concepts. Images and layout generally support audience understanding of key concepts. Images and design elements are used purposefully, and they effectively support audience engagement and understanding of key concepts. The list includes four emerging trends in business information systems that should be considered by WestJet Airlines with descriptions of each that are appropriate and relevant. The explanation demonstrates the same level of achievement as “2,” plus the following: Part IV: Trends in Business Information Systems Sub-Competency 4: Identify current trends in business information systems. Learning Objective 4.1: List and describe emerging trends in business information systems that can benefit a specific business. Learning Objective 4.2: Explain how an emerging business ©2015 Walden University The list and description of emerging trends in business information systems that can benefit a specific business are not present. The explanation of how an emerging business information system trend The list includes fewer than four emerging trends in business information systems that should be considered by WestJet Airlines and/or does not include accurate and relevant descriptions of each trend. The list and description contains fewer than two emerging trends that are most important for WestJet to implement and/or these trends are not accurately and appropriately justified. The explanation of how the two important emerging business The list and description of two emerging trends that are most important for WestJet to implement are accurately and appropriately justified. The explanation of how the two important emerging business The list includes three to five additional emerging trends WestJet should monitor and consider, and justifies the recommendation accurately and appropriately. The explanation demonstrates the same level of achievement as 5 information system trend can benefit a particular business. 0 Not Present can benefit a particular business is not present. 1 Needs Improvement information system trends can benefit the business in the provided scenario is not accurate and/or is not appropriately described. 2 Meets Expectations information system trends can benefit the business in the provided scenario is accurate and appropriately described. The response is not supported by relevant academic/professional resources or the resources are not relevant. The response is supported by relevant academic/professional resources. 3 Exceeds Expectations “2”, plus the following: The recommendation includes suggestions for how the business can adapt or modify its strategy or organizational structure to take additional advantage of the emerging trends. PS001: Written Communication: Demonstrate graduate-level writing skills. Learning Objective PS 1.1: Use proper grammar, spelling, and mechanics. Multiple major and minor errors in grammar, spelling, and/or mechanics are highly distracting and seriously impact readability. Multiple minor errors in grammar, spelling, and/or mechanics are distracting and negatively impact readability. Learning Objective PS 1.2: Organize writing to enhance clarity. Writing is poorly organized and incoherent. Introductions, transitions, and conclusions are missing or inappropriate. Writing is loosely organized. Limited use of introductions, transitions, and conclusions provides partial continuity. Learning Objective PS 1.3: Apply APA style to written work. APA conventions are not applied. APA conventions for attribution of sources, structure, formatting, etc., are applied inconsistently. ©2015 Walden University Writing reflects competent use of standard edited American English. Errors in grammar, spelling, and/or mechanics do not negatively impact readability. Writing is generally wellorganized. Introductions, transitions, and conclusions provide continuity and a logical progression of ideas. APA conventions for attribution of sources, structure, formatting, etc., are generally applied correctly in most Grammar, spelling, and mechanics reflect a high level of accuracy in standard American English and enhance readability. Writing is consistently well-organized. Introductions, transitions, and conclusions are used effectively to enhance clarity, cohesion, and flow. APA conventions for attribution of sources, structure, formatting, etc., are applied correctly and consistently throughout 6 Learning Objective PS 1.4: Use appropriate vocabulary and tone for the audience and purpose. 0 Not Present 1 Needs Improvement Vocabulary and tone are inappropriate and negatively impact clarity of concepts to be conveyed. Vocabulary and tone have limited relevance to the audience. 2 Meets Expectations instances. Sources are generally cited appropriately and accurately. Vocabulary and tone are generally appropriate for the audience and support communication of key concepts. 3 Exceeds Expectations the paper. Sources are consistently cited appropriately and accurately. Vocabulary and tone are consistently tailored to the audience and effectively and directly support communication of key concepts. PS005: Critical Thinking and Problem Solving: Use critical-thinking and problem-solving skills to analyze professional issues and inform best practice. Learning Objective PS 5.1: Analyze assumptions and fallacies. Learning Objective PS 5.2: Generate reasonable and appropriate assumptions. Learning Objective PS 5.3: ©2015 Walden University Analysis of assumptions is missing. Assumptions are missing. Assessment of multiple perspectives is missing. Response is weak in assessing the reasonableness of assumptions in a given argument. Response generally assesses the reasonableness of assumptions in a given argument. Response clearly and comprehensively assesses the reasonableness of assumptions in a given argument. Response does not adequately identify and discuss the implications of fallacies or logical weaknesses in a given argument. Response does not adequately present and discuss key assumptions in an original argument. Response identifies and discusses the implications of fallacies and/or logical weaknesses in a given argument. Response provides a detailed and compelling analysis of implications of fallacies and logical weaknesses in a given argument. Response justifies the reasonableness and need for assumptions in an original argument. Response does not identify nor adequately consider Response identifies and considers multiple Response presents and discusses key assumptions in an original argument. Response justifies selection of chosen 7 Assess multiple perspectives and alternatives. Learning Objective PS 5.4: Use problem-solving skills. ©2015 Walden University 0 Not Present 1 Needs Improvement multiple perspectives or alternatives. 2 Meets Expectations perspectives and alternatives. 3 Exceeds Expectations alternative relative to others. Problems and solutions are not identified. Response presents solutions, but they are ineffective in addressing the specific problem. Response presents solutions that are practical and work in addressing the specific problem. Response presents compelling supporting arguments for proposed solutions. 8 Types of Business Information Systems Accounting Information Systems (AIS) Business Intelligence (BI) Business-to-Business eCommerce (B2B) Business-to-Consumer eCommerce (B2C) Cloud-Based Database Management Systems (Cloud DBMS) Customer Relationship Management (CRM) Decision Support Systems (DSS) Electronic Medical Records (EMR) Enterprise Collaboration Systems (ECS) Enterprise Resource Planning (ERP) Geographic Information Systems (GIS) Human Capital Management (HCM) Knowledge Management (KM) Supply Chain Management (SCM) Transaction Processing Systems (TPS) Transportation Management Systems (TMS) Warehouse Management (WM) Other: ______________ Categories may be used more than once. Not all categories have to be used. You may identify another type of information system if you choose. Scenarios These scenarios are based on real case studies. The organization names and details have been changed to prevent easy searching for “answers.” CMBA SP001 Scenarios ©2015 Walden University 1 1. Regional Bank Regional Bank, a 110-year-old banking company, has grown to more than 25 branches by focusing on serving its customers and their communities. The bank has been using an outsourced payroll and employee time-tracking service for many years, which has served them well, but has made it difficult to gather consolidated employee data and metrics. In addition, the HR department has several unmet needs for workforce reporting and analytics to allow executives to assess the overall performance of the bank. 2. Amusement Parks, Inc. In the early 2000s, an amusement park company was facing declining attendance and unhappy customers. Those who were coming to the parks were frustrated with long lines for tickets, rides, and food. To improve the overall customer experience, the company wanted to provide location-specific updates within the parks, advising customers of a shorter wait nearby or an upcoming event about to start. In addition, the company wanted to track and analyze customers’ purchases within the parks to be able to offer special discounts and coupons to encourage future visits. Finally, the company wanted to implement a special reservation-like system, allowing customers to schedule specific ride and meal times so they would not have to wait. 3. Healthy Eating Grocery Healthy Eating Grocery is Central Florida’s leader in home delivery groceries. Founded by three sisters who understood how difficult grocery shopping is for busy executives and many elderly people, Healthy Eating started out with four employees and two rental trucks. Healthy Eating Grocery has grown tremendously over the past 4 years and now has more than 50,000 registered customers in Central Florida alone. What is attractive to customers is that the online grocery store is available 24 hours a day, 7 days a week. Although Healthy Eating Grocery prices are competitive, the primary interest for the consumer is the convenience and time savings. Because the shopping experience is totally online, the website must provide a “getting started” tutorial, e-mail capabilities, and an online shopping demo. The website must have pictures, descriptions, and prices of all products. Customers must be able to search, order, make electronic payments, and schedule delivery. Healthy Eating understands the importance of providing timely deliveries and fresh products. Products are delivered within 2 hours of each order. Delivery routes should be carefully organized efficiently to save gas and time. With thousands of active customers, Healthy Eating Grocery delivery trucks make more than 400 stops a day. Coordinating the delivery of groceries is extremely complex. The company is looking for ways to streamline deliveries and help drivers make the best decisions on delivery routes. 4. Crabby Cabs, Inc. Crabby Cabs has hundreds of cabs that must be dispatched each day as efficiently as possible. Weather, traffic patterns, driver locations, and customer pickup location must all be taken into consideration when selecting which cab to dispa ...
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