Assignment 2: Health Insurance and Quality Imagine that you are the clinic manager of an urgent care center. Recently, your center has seen an increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility. Write a two to three (2-3) page paper in which you: 1. Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support the response with examples of the successful application your chosen quality initiatives. 2. Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Provide support with at least two (2) examples that illustrate your position. 3. Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources. Your textbook will be the third (3) reference. Your assignment must follow these formatting requirements: • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA format. Check with your professor for any additional instructions. • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: • Analyze the impact of healthcare financing and health insurance on healthcare access, quality, and cost. • Determine the factors that affect healthcare quality in healthcare organizations. • Use technology and information resources to research issues in healthcare policy and law. • Write clearly and concisely about healthcare policy and law using proper writing mechanics. Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric. Unacceptable Below 60% F Meets Minimum Expectations 60-69% D Fair 70-79% C Proficient 80-89% B Exemplary 90-100% A HSA405-A2-1 1. Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support your response with examples of the successful application your chosen quality initiatives. Weight: 45% Points Range: 0 (0%) - 40.48 (26.99%) Did not submit or incompletely examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Did not submit or incompletely supported your response with examples of the successful application your chosen quality initiatives. Points Range: 40.5 (27%) - 47.24 (31.49%) Insufficiently examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Insufficiently supported your response with examples of the successful application your chosen quality initiatives. Points Range: 47.25 (31.5%) - 53.98 (35.99%) Partially examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Partially supported your response with examples of the successful application your chosen quality initiatives. Points Range: 54 (36%) - 60.74 (40.49%) Satisfactorily examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Satisfactorily supported your response with examples of the successful application your chosen quality initiatives. Points Range: 60.75 (40.5%) - 67.5 (45%) Thoroughly examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Thoroughly supported your response with examples of the successful application your chosen quality initiatives. HSA405-A2-2 2. Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Provide support with at least two (2) examples that illustrate your position. Weight: 40% Points Range: 0 (0%) - 35.98 (23.99%) Did not submit or incompletely defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Did not submit or incompletely provided support with at least two (2) examples that illustrate your position. Points Range: 36 (24%) - 41.98 (27.99%) Insufficiently defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Insufficiently provided support with at least two (2) examples that illustrate your position. Points Range: 42 (28%) - 47.98 (31.99%) Partially defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Partially provided support with at least two (2) examples that illustrate your position. Points Range: 48 (32%) - 53.98 (35.99%) Satisfactorily defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Satisfactorily provided support with at least two (2) examples that illustrate your position. Points Range: 54 (36%) - 60 (40%) Thoroughly defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Thoroughly provided support with at least two (2) examples that illustrate your position. HSA405-A2-3 3. Two (2) References Weight: 5% Points Range: 0 (0%) - 4.48 (2.99%) No references provided Points Range: 4.5 (3%) - 5.24 (3.49%) Does not meet the required number of references; all references poor quality choices. Points Range: 5.25 (3.5%) - 5.98 (3.99%) Does not meet the required number of references; some references poor quality choices. Points Range: 6 (4%) - 6.74 (4.49%) Meets number of required references; all references high quality choices. Points Range: 6.75 (4.5%) - 7.5 (5%) Exceeds number of required references; all references high quality choices. HSA405-A2-4 4. Clarity, writing mechanics, and formatting requirements Weight: 10% Points Range: 0 (0%) - 8.98 (5.99%) More than 8 errors present Points Range: 9 (6%) - 10.48 (6.99%) 7-8 errors present Points Range: 10.5 (7%) - 11.98 (7.99%) 5-6 errors present Points Range: 12 (8%) - 13.48 (8.99%) 3-4 errors present Points Range: 13.5 (9%) - 15 (10%) 0-2 errors present

Utilize effective intra-professional and inter-professional communication to promote a continuous and reliable therapeutic environment.ScenarioYou are the staff development director of an acute care rehabilitation center. The center has gone through some recent expansions resulting in “growing pains.” The staff has doubled in size in the last six months. The Director of Nursing approaches you with a problem. The client satisfaction scores have decreased significantly in the past six months, and she shows you quotes from clients that need to be addressed. She has given you the task of creating a column in the hospital newsletter focusing on positive intra- and inter-professional communication strategies.InstructionsFrom the list of survey quotes provided in the attachment , create a column for the hospital newsletter to assist in understanding positive intra- and inter-professional communication strategies.Chose two intra-professional communication examples from the list of survey quotes. For each example describe:Consequences of the poor communication strategyPropose a communication strategy to promote intra-professional communication and to create a therapeutic environmentSupport your ideas with evidenceChose two inter-professional communication examples from the list of survey quotes. For each example describe:Consequences of the poor communication strategyPropose a communication strategy to promote inter-professional communication and to create a therapeutic environmentSupport your ideas with evidenceIdeas stated with professional language and attribution for credible sources with correct APA citation, spelling, and grammar.