1 Student Name Doctor of Business Administration Prospectus – Finance Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University A00540882 March 2023 2 Prospectus: Strategies for Retaining Night Audit Employees in the Hotel Industry Problem Statement Employee turnover is considered costly to the hotel industry because it disrupts business operations by additional costs of hiring and training new personnel (Ramall, 2014). Studies indicate that the estimated cost of hotel employee turnover is 30% of the annual staff wages (Ferreira, 2017). The general business problem is that the high rate of turnover among hotel front desk positions may lead to poor customer service and lost profits. The specific business problem is that some hotel leaders lack strategies for retaining front desk night audit employees. Purpose Statement The purpose of this qualitative study is to explore strategies some hotel leaders use for retaining front desk night audit employees. The population of the study involves two hotels that have a low turnover during the night audit shift, in Virginia Beach, VA. The implication for positive social change is job security continued employment, which in effect improves standards of living. Nature of study The researcher will focus on a qualitative method of research design. This will aid in the nature of the environment the data will be sourced. The advantage of this kind of research is that the researcher does not dwell on gathering information that is far from the lived experiences of the participants targeted. According to Barratt, Choi, & Li (2011), a quantitative approach would not be appropriate for this kind of research since the researcher is not seeking a cause and effect 3 relationship. Further, Sparkes (2014), infers that a mixed-methods approach consisting of both qualitative and quantitative research designs enables a researcher to seek the information needed to solve a problem instead of identifying the cause of the problem. The researcher will focus on various studies that will be used to explore a phenomenon by comparing the target population’s differences and similarities and based on multiple sources of evidence which will be the intent of this study. Research Questions What strategies do hotel leaders use for retaining front desk night audit employees? Interview Questions 1. What strategies does the company use to achieve a low turnover rate on the night audit shift? 2. Which of these strategies has been effective in keeping a low turnover rate on the night audit shift? 3. Why have the strategies been effective in keeping a low turnover rate on the night audit shift? 4. How do you measure, or assess, the effectiveness of these strategies? 5. What factors do front desk night audit employees say to make them satisfied with their employment in your company? 6. What factors do front desk night audit employees say make them dissatisfied with their employment in your company? 4 7. How do you address the factors that cause them to be dissatisfied? 8. What else could you tell me that would help me understand the strategies you use to retain front desk night audit employees? 5 References Barratt, M., Choi, T. Y., & Li, M. (2011). Qualitative case studies in operations management: Trends, research outcomes, and future research implications. Journal of Operations Management, 29, 329-342. doi:10.1016/j.jom.2010.06.002 Davis, O. A. (2018). Strategies for Low Employee Turnover in the Hotel Industry. Scholar works. www.ezp.waldenulibrary.org/login?url=https://search.ebscohost.com/login.aspx?direct=tr ue&db=ir00976a&AN=wldu.dissertations.6348&site=eds-live&scope=site Ferreira, A. I., Martinez, L. F., Lamelas, J. P., & Rodrigues, R. I. 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