Describe a time when a company delivered negative news to you ineffectively; that is, you did not understand the news or could not accept the decision. Explain why the company's strategy was ineffective, and how they could have retained you as a customer with a better explanation.
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One case I remember related to a phone warranty. I had laid a claim for compensation after my smartphone got lost. First the representative told me that I would be xompensated and wait for a week. Afterwards, I was informed that they were not to compensate me, accusing me of being not responsible. The strategy NY the company was ineffective since the first time I had high hopes but they did not honor their promise. With a better explanation on why they would not compensate me, instead of saying I was careless, I would have remained a customer loyal to them.
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Oct 22nd, 2015
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