This assignment involves relating ethical behaviors in high-profile events, as well as examining regulatory and sustainability market approaches to business's environmental responsibilities. Read each of the following questions before answering each one within a Word document. Based on the response to Hurricane Katrina, what is the relationship between inefficiency and ethical behavior for leaders? How could the response to the Hurricane Katrina disaster have been more effective, and thus more ethical? Your response must be at least 200 words. In considering the BP Oil Spill, what circumstances would ethically justify a government or private company in restricting information made available to the public during a disaster? At what point might other companies have an ethical right to intervene regarding environmental disasters? Your response must be at least 200 words.

PJM 440   Module 8: Portfolio Project          Portfolio Project (250 Points) Important! Read First Choose one of the following two assignments to complete this week. Do  not do both assignments. Identify your assignment choice in the title  of your submission. Option #1: Quality Management and Small Cell Infrastructure Design  The Department of Public Works, Engineering Division for the City and  County of Denver in May of 2019 published the Small Cell Infrastructure  Design Guidelines. Communications companies use small cell  infrastructure to improve wireless communication in densely populated  areas. To complete the construction of the infrastructure,  communications companies requested the right to install poles holding  small cell equipment in the public right of way of the City and County  of Denver. For that reason, the Small Cell Infrastructure Design  Guidelines were published and are available at the following website: https://www.denvergov.org/content/dam/denvergov/Portals/705/documents/guidelines/PWES-016.1-Small_Cell_Infrastructure_Design_Guidelines.pdf (Links to an external site.) While the document provides standards for building small cells in the  Denver city and county public right of way, it offers no quality  management plan. You have been contracted to develop a quality  management plan, and you will report to the Engineering Supervisor, Jon  Reynolds. If Mr. Reynolds is pleased with the quality management plan  your company develops, your firm will likely be hired to project manage  and quality check the portion of the small cell infrastructure build  impacting the public works and public safety for the City and County of  Denver. Note: While the document at the core of this assignment is an actual  document published by The Department of Public Works, Engineering  Division for the City and County of Denver, the quality management  scenario described is fictional and only for the educational purpose of  showing mastery of the course objectives set forth for this course. In Module 3, you were asked as a first step, to familiarize yourself  with the Small Cell Infrastructure Design Guidelines. Note that two  contract firms were instrumental in the development of the guidelines:  Clanton & Associates, Inc. and Jacobs Engineering Group. After your  review of the guidelines, you were asked to provide your input to the  following: Are the current Small Cell Infrastructure Design Guidelines (SCIDG)  ones that promote high quality? If yes, how? If no, why not and what  should change to promote quality? Support your position with specific  references to the SCIDG or current scholarly documentation. What do you interpret to be meant by “quality” from the perspective  of the public works personnel, communications companies deploying small  cell infrastructure, the contract companies involved, and the public  both now and in the future? What support do you have for your position  with specific references to the SCIDG or current scholarly  documentation? What are the drivers for change, and the barriers to change from the  perspective of the public works personnel and the public? Are there  competing drivers for change that may impact quality from the public’s  perspective? Support your position with specific references to the SCIDG  or current scholarly documentation. In Module 8, you are asked to build upon your work from Module 3 and show additional mastery through other course modules. Provide the following quality management plan in your final portfolio: Provide an opening paragraph which describes the importance of the  using this case to show your mastery of course objectives, and mapping  of what is contained in your paper to prove that mastery. Delineate your next section with a header, and in less than one  page, describe the case of using small cell infrastructure to improve  wireless communication in densely populated areas, and the role of the  Department of Public Works, Engineering Division for the City and County  of Denver in promoting quality. Delineate your next section using headers and sub-headers with your  work from Module 3. Include any updates that you wish to make as a  result of learning more about quality management, and input from your  instructor in Module 3 for the following:  Are the current Small Cell Infrastructure Design Guidelines (SCIDG)  ones that promote high quality? If yes, how? If no, why not and what  should change to promote quality? Support your position with specific  references to the SCIDG or current scholarly documentation. What do you interpret to be meant by “quality” from the perspective  of the public works personnel, communications companies deploying small  cell infrastructure, the contract companies involved, and the public  both now and in the future? What support do you have for your position  with specific references to the SCIDG or current scholarly  documentation? What are the drivers for change, and the barriers to change from the  perspective of the public works personnel and the public? Are there  competing drivers for change that may impact quality from the public’s  perspective? Support your position with specific references to the SCIDG  or current scholarly documentation. Delineate your next section with a header to discuss the operational  issues that must be managed and controlled to support quality including  partnering and strategic alliances if any are pertinent. How will those  issues be managed and controlled in your plan? As usual, what support  do you have for your position with specific references to the SCIDG or  current scholarly documentation? Delineate your next section with a header to discuss the human  resource issues that must be managed and controlled to support quality  including employee empowerment, teamwork, education and training. How  will those issues be managed and controlled in your plan? As usual, what  support do you have for your position with specific references to the  SCIDG or current scholarly documentation? Delineate your next section with a header to discuss customer  satisfaction and how it will be measured. How will and when will  measurement happen in your plan? As usual, what support do you have for  your position with specific references to the SCIDG or current scholarly  documentation? Delineate your next section with a header to discuss how problems  will be solved, conflicts resolved, and how decisions will be made. As  usual, what support do you have for your position with specific  references to the SCIDG or current scholarly documentation? Delineate your next section with a header to discuss what quality  tools should be used, when and how, including communications tools,  process control tools, benchmarking, or other tools as you find  appropriate. What support do you have for your position with specific  references to the SCIDG or current scholarly documentation? Finally, conclude with the final section making a recommendation to  Mr. Reynolds for your plans, and why your company is in the best  position to lead the quality management effort going forward through  implementation. Submission: Write a paper addressing the case of The Department of Public Works,  Engineering Division for the City and County of Denver regarding the  Small Cell Infrastructure Design Guidelines and quality management. Your  paper should be 8-10 pages in length, not including the required title  and references pages and any appendix if required. For more information  see “How do I do an Appendix in APA style?” (Links to an external site.)  Support the paper with a minimum of six current (published in the  most recent five years) scholarly sources from the CSU-Global Library.  This is in addition to any course textbooks, lecture material you decide  to use, or the case itself. Of course, you may always exceed the  minimum number of sources. Format the paper according to the CSU-Global Guide to Writing & APA (Links to an external site.). Be clear, concise, and focused. Tip: Cases may be addressed in 6 steps: Read the assignment and questions provided to get an idea of the  important course concepts to be covered. There is plenty of material in a  case that may be immaterial to the course learning objectives. (For  example, a case may have significant information on utility pole design  issues, but the assignment questions relate to quality management. In  that case, do not spend time on utility pole design unless relevant to  quality management. Use your time searching the case, researching and  reporting on quality management.) Read and take notes on the entire case. Read every figure and table to thoroughly understand them. Determine who are the key players; what are the key issues; what is the problem to be solved? Do the research and analyze any data. Use the CSU Global library to  research the key issues and problems. Find current academic information  on those topics. Make your decisions relative to the important course concepts, and  document the defense of your position by melding the scholarly research  and examples from the case. Remember, no opinions; only facts. Finalize your portfolio by checking all assignment questions are  fully answered, rubric items are met, and the document follows CSU  Global Guide to Writing and APA requirements. Option #2: Total quality management and the Office of Personnel Management (OPM) on Federal Retirements  The Government Accounting Office (GAO), Office of Personnel  Management (OPM) in May of 2019 published the Federal Retirement: OPM  Actions Needed to Improve Application Processing Times. OPM has a goal  of processing most retirement application in 60 days, but for several  years has not met that standard. The GAO OPM for that reason, studied  the process for federal retirement processing to determine root causes  of delays, and to determine what strategies should be employed to remedy  the situation. The results of that study are available at the following  website: https://www.gao.gov/assets/700/699120.pdf (Links to an external site.) While the document provides root cause analysis and recommends six  opportunities for improvements, it offers no quality management plan.  You have been contracted to develop a quality management plan, and you  will report to the Comptroller General of the United States, the  director of the Government Accountability Office. The GAO is a  legislative branch agency established by Congress in 1921 to ensure the  fiscal and managerial accountability of the federal government. If your  quality management plan is acceptable, the Comptroller General of the  United States will support your company for project managing the  implementation of funded improvements. This could be a long and  lucrative contract for your company. Note: While the document at the core of this assignment is an actual  document published by The Government Accounting Office, the quality  management scenario described is fictional and only for the educational  purpose of showing mastery of the course objectives set forth for this  course. In Module 3, you were asked as a first step, to familiarize yourself  with the Federal Retirement: OPM Actions Needed to Improve Application  Processing Times document, hereafter called the GAO report. After your  review of the guidelines, you were asked to provide your input to the  following: Is the current Federal Retirement: OPM Actions Needed to Improve  Application Processing Times document one that promotes high quality? If  yes, how? If no, why not and what should change to promote quality?  Support your position with specific references to the GAO report or  current scholarly documentation. What do you interpret to be meant by “quality” from the perspective  of the GAO OPM, retirees, Congressional leaders, and the public both now  and in the future? What support do you have for your position with  specific references to the SCIDG or current scholarly documentation? What are the drivers for change, and the barriers to change from the  perspective of the GAO OPM, retirees, Congressional leaders, and the  public? Are there competing drivers for change that may impact quality  from the public’s perspective? Support your position with specific  references to the GAO report or current scholarly documentation. In Module 8, you are asked to build upon your work from Module 3 and show additional mastery through other course modules. Provide the following quality management plan in your final portfolio: Provide an opening paragraph which describes the importance of the  using this case to show your mastery of course objectives, and mapping  of what is contained in your paper to prove that mastery. Delineate your next section with a header, and in less than one  page, describe the current situation with federal retirement processing,  the recommendations from the GAO study, and the role of the GAO OPM in  promoting quality. Delineate your next section using headers and sub-headers with your  work from Module 3. Include any updates that you wish to make as a  result of learning more about quality management, and input from your  instructor in Module 3 for the following:  Is the current Federal Retirement: OPM Actions Needed to Improve  Application Processing Times document one that promotes high quality? If  yes, how? If no, why not and what should change to promote quality?  Support your position with specific references to the GAO report or  current scholarly documentation. What do you interpret to be meant by “quality” from the perspective  of the GAO OPM, retirees, Congressional leaders, and the public both now  and in the future? What support do you have for your position with  specific references to the SCIDG or current scholarly documentation? What are the drivers for change, and the barriers to change from the  perspective of the GAO OPM, retirees, Congressional leaders, and the  public? Are there competing drivers for change that may impact quality  from the public’s perspective? Support your position with specific  references to the GAO report or current scholarly documentation. Delineate your next section with a header to discuss the operational  issues that must be managed and controlled to support quality including  partnering and strategic alliances if any are pertinent. How will those  issues be managed and controlled in your plan? As usual, what support  do you have for your position with specific references to the GAO report  or current scholarly documentation? Delineate your next section with a header to discuss the human  resource issues that must be managed and controlled to support quality  including employee empowerment, teamwork, education and training. How  will those issues be managed and controlled in your plan? As usual, what  support do you have for your position with specific references to the  GAO report or current scholarly documentation? Delineate your next section with a header to discuss customer  satisfaction and how it will be measured. How will and when will  measurement happen in your plan? As usual, what support do you have for  your position with specific references to the GAO report or current  scholarly documentation? Delineate your next section with a header to discuss how problems  will be solved, conflicts resolved, and how decisions will be made  especially any interagency issues, or legislative issues that may arise.  As usual, what support do you have for your position with specific  references to the GAO report or current scholarly documentation? Delineate your next section with a header to discuss what quality  tools should be used, when and how, including communications tools,  process control tools, benchmarking, or other tools as you find  appropriate. What support do you have for your position with specific  references to the GAO report or current scholarly documentation? Finally, conclude with the final section making a recommendation to  the Comptroller General of the United States for your plans, and why  your company is in the best position to lead the quality management  effort going forward through implementation. Submission: Write a paper addressing the case of federal employee retirement  processing regarding the GAO OPM report and quality management. Your  paper should be 8-10 pages in length, not including the required title  and references pages and any appendix if required. For more information  see “How do I do an Appendix in APA style?” (Links to an external site.)  Support the paper with a minimum of six current (published in the  most recent five years) scholarly sources from the CSU-Global Library.  This is in addition to any course textbooks, lecture material you decide  to use, or the case itself. Of course, you may always exceed the  minimum number of sources. Format the paper according to the CSU-Global Guide to Writing & APA (Links to an external site.). Be clear, concise, and focused. Tip: Cases may be addressed in 6 steps: Read the assignment and questions provided to get an idea of the  important course concepts to be covered. There is plenty of material in a  case that may be immaterial to the course learning objectives. (For  example, a case may have significant information on staff  acknowledgements, but the assignment questions relate to quality  management. In that case, do not spend time on those acknowledgements  unless relevant to quality management. Use your time searching the case,  researching and reporting on quality management.) Read and take notes on the entire case. Read every figure and table to thoroughly understand them. Determine who are the key players; what are the key issues; what is the problem to be solved? Do the research and analyze any data. Use the CSU Global library to  research the key issues and problems. Find current academic information  on those topics. Make your decisions relative to the important course concepts, and  document the defense of your position by melding the scholarly research  and examples from the case. Remember, no opinions; only facts. Finalize your portfolio by checking all assignment questions are  fully answered, rubric items are met, and the document follows CSU  Global Guide to Writing and APA requirements.

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