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Textbook
https://opentextbc.ca/introtourism/
I.R.A. Journal #2 – Review Chapters: 8-14
Part A:Create a personal top ten list of theories,approaches,or issues you found most valuable personally from the course readings (rank ordered from best (#1)to least best (#10). Include a brief description of each theory,approach,or issue,and include the relevant chapter from the text.
Part B: For you top list item (#1)create a 500 word journal entry (note,you cannot use Blue Skys,SERVQUAL or CRM for your journal entry):
a)Insights: Three descriptive bullet points that represent your understanding about the meaning,nature,and application of your item. (cite the text in APA format where appropriate.)
b)Resources: Find two additional resources such as a journal article,website,book,etc. that supports your insight and give a brief description of how it supports your insight. (Cite and reference these in APA).
c)Application: A paragraph that relates your insight and resource to an example of how you could apply it to your future practice.
Explanation & Answer
Attached.
Running Head: INTRODUCTION TO TOURISM AND HOSPITALITY IN BC
Introduction to Tourism and Hospitality in BC
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Course
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INTRODUCTION TO TOURISM AND HOSPITALITY IN BC
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PART A-Top 10 list of Approaches
Impact of Globalization on Tourism-Chapter 14
Globalization often has a positive influence on tourism in that it facilitates global mobility,
increases safety and security, improves ease of travel and improves travellers’ opinion on
destinations and demographic trends.
Quality of customer service – Chapter 8
The quality of customer service is critical to tourism and hospitality success. Although it can’t
be heard or touched, every customer wants to feel valued after visiting a new place.
Volunteering-Chapter 13
Having grown up in a society that appreciates volunteering, I have been able to learn, meet
people, contribute to the community positively, and obtain work experience that has been
beneficial in my career life.
Career planning – Chapter 13
Individuals should understand themselves, their interests, values, and ...
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