Consider each of the following independent situations for
Anderson Forklifts. Anderson manufactures and sells forklifts. The company also
contracts to service both its own and other brands of forklifts. Anderson has a
manufacturing plant, a supply warehouse that supplies both the manufacturing
plant and the service technicians (who often need parts to repair forklifts),
and 10 service vans. The service technicians drive to customer sites to service
the forklifts. Anderson owns the vans, pays for the gas, and supplies the
forklift parts, but the technicians own their own tools.
For each situation described below, determine where (that
is, with whom) (a) responsibility and (b) controllability lie. Suggest what
might be done to solve the problem or to improve the situation:
In the manufacturing plant, the production manager is not
happy with the engines that the purchasing manager has been purchasing. In May,
the production manager stops requesting engines from the supply warehouse and
starts purchasing them directly from a different engine manufacturer. Actual
materials costs in May are higher than budgeted.
Overhead costs in the manufacturing plant for June are much
higher than budgeted. Investigation reveals a utility rate hike in effect that
was not figured into the budget.
Gasoline costs for each van are budgeted based on the
service area of the van and the amount of driving expected for the month. The
driver of Van 3 routinely has monthly gasoline costs exceeding the budget for
Van 3. After investigating, the service manager finds that the driver has been
driving the van for personal use.
At Bigstore Warehouse, one of Anderson’s forklift customers,
the service people are called in only for emergencies and not for routine
maintenance. Thus, the materials and labor costs for these service calls exceed
the monthly budgeted cost for a contract customer.
Andersons’s service technicians are paid an hourly wage,
with overtime pay if they exceed 40 hours per week, excluding driving time.
Fred Snert, one of the technicians, frequently exceeds 40 hours per week.
Service customers are happy with Fred’s work, but the service manager talks to
him constantly about working more quickly. Fred’s overtime causes the actual
costs of service to exceed the budget almost every month.
The cost of gasoline has increased by 50% this year, which
caused the actual gasoline costs to greatly exceed the budgeted costs for the
The paper should meet the following requirements:
Be 2-4 pages in length, not counting
the required title and reference pages. Your paper should include an
introduction, a body with at least two fully developed paragraphs, and a
Support your interpretation with
evidence from the textbook (Managerial Accounting 13 edition, Warren, Reeve,
Duchac) and at least two peer-reviewed journal articles.
Citations should adhere to the APA