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26/10/2015 Copyright | CENGAGE Learning | Supply Chain Management | Edition: 9 | samira02052003@yahoo.com | Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com http://1285400941.reader.chegg.com/reader/print.php?id=3e4f572a75ce2ac58cec93671c89393d&name=Supply%20Chain%20Management&range=1376133161… 1/3 26/10/2015 Copyright | CENGAGE Learning | Supply Chain Management | Edition: 9 | samira02052003@yahoo.com | Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com Copyright © CENGAGE Learning Supply Chain Management Edition: 9 samira02052003@yahoo.com Printed from www.chegg.com Creating Print Version http://1285400941.reader.chegg.com/reader/print.php?id=3e4f572a75ce2ac58cec93671c89393d&name=Supply%20Chain%20Management&range=1376133161… 2/3 26/10/2015 Copyright | CENGAGE Learning | Supply Chain Management | Edition: 9 | samira02052003@yahoo.com | Printed from www.chegg.com Creating Print Version http://1285400941.reader.chegg.com/reader/print.php?id=3e4f572a75ce2ac58cec93671c89393d&name=Supply%20Chain%20Management&range=1376133161… 3/3 PERFORMANCE CRITERIA On-time delivery Billing accuracy Load with damage claims Load rejects Customer satisfaction rating PERFORMANCE CRITERIA CARRIERS PERFORMANCE ALLIED TRANSPORT BESTWAY FREIGHT 99.6% 98.7% 99.3% 99.6% 0.9% 1.6% 1.3% 2.1% 4.6% 4.2% WEIGHT FACTOR On-time delivery 8 Billing accuracy 3 Load with damage claims 5 Load rejects 2 Customer satisfaction rating 2 Q1. PERFORMANCE CRITERIA On-time delivery Billing accuracy Load with damage claims Load rejects Customer satisfaction rating Q2. Q3. ALLIED TRANSPORT PEFORMANCE EVALUATION >98.5%=5, 96.1%-98.5%=4, 93%-96%=2, 99%=5, 97%-99%=3, 95%96%=1, 4.5%=5, 4%-4.5%=4, 3%3.9%=2,
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