SWOT Analysis And Emergency Department Throughput
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Institution
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Introduction
• Emergency Department or ED is an integral part of a healthcare organization.
• ED is used to provide urgent medical service to patients suffering from acute
medical conditions.
• The hospitals ED has realized an increase in the number of patient visits from
32,000 to 45,000 annually.
• The patient waiting room has been become overcrowded, leading to longer patient
waiting time before receiving treatment.
• Patient flow has slowed down at the facility
• The LWBS has increased by 7%, forcing many patients to leave without being
seen
Mission And Vision
• The increase in the rate of patient acuity necessitated the introduction of ancillary
services like radiology and laboratory services.
• Ineffective and inefficient operations have forced many patients to leave without
receiving treatment (Harrison, 2010).
• The hospital’s LWBS rate has increased from 3 percent to an all-time high of 10
percent.
• With all these symptoms, it is clear that the healthcare organization requires
significant changes to meet the needs of the increasing demand for its ED
services.
The SWOT Analysis: Strengths
• The hospital has a good reputation due to its quality emergency services
offered to patients.
• The hospital has the latest medical service technology equipment that ensures
delivery of quality health service to the patients (Harrison, 2010).
• The hospital has experienced, skilled, and dedicated staff who poses a high
level of expertise in emergency care provision (Melton III, Blind, Hall, et al.,
2016).
• The organization operates on a cost advantage and thus provides high-quality
health care service at a relatively lower cost in comparison to the other
medical facilities within the state.
The SWOT Analysis: Weakness
• The health facility is small in capacity and thus cannot accommodate the high
volume of patients seeking sits emergency services.
• The healthcare organization has few nurses and physicians to attend to the high
number of patients in need of the emergency services (Harrison, 2010).
• Despite being advanced, the equipment that the ED of the hospital is insufficient
and cannot meet all the specialized treatments required by patients with acute
conditions (Garrett, Berry, Wong & Kline, 2018).
• Gaps in specialized service areas such as radiology and medical services caused
by few specialties have contributed to the congestion in the hospital's ED.
The SWOT Analysis: Opportunities
• The company may rely on the opportunities presented by new medical technology
to improve its provisions of emergency services (Harrison, 2010).
• The hospital is also staring at potential new market and services that would enable
it to expand the number of services it offers to patients with acute illnesses.
• Less competition in the Emergency Department Services gives the hospital a
dominant role in the field (Porter, Frye, Rodriguez, et al., 2018).
The SWOT Analysis: Threats
• The global economic shifts have caused significant losses due to inflation
• The hospital has lost Associates and Staff with expertise, skills, and experience in
emergency service provision (Harrison, 2010).
• Unfavorable government policies which require all healthcare organizations to by
certain legislation and regulations (Garrett, Berry, Wong & Kline, 2018).
• Changes in the demographic characteristic of the population and prevalence of
acute condition have caused disruption to the normal operation of the hospital’s
ED.
Ways Of Stabilizing The Emergency Department
• Collaborative Work Environment that promotes togetherness and support across the care
continuum for efficient emergency service provision.
• Closing the Divide to identify the areas that need improvement to initiate necessary changes.
• Exceptional Leadership and focus on the efficient provision of emergency services (Harrison,
2010).
• Competitive Operational Performance through centralize service provisions that promote
accountability and achieve a competitive operational performance for individuals and groups
• Efficient Provider Scheduling to reduce the rates of LWBS in emergency departments.
• Building a Competitive Team of effective and efficient ED staff to provide quality emergency
services (Sayah, Lai-Becker, Kingsley-Rocker, et al. 2016).
• Quality Incentives that provides compensation to the emergency service providers based on their
productivity.
Conclusion
• The hospital’s emergency department is an essential section of a healthcare
organization
• It provides the crucial nature of services to provide to the community.
• The provision of acute care needs of patients requires effective and efficient
operations (Garrett, Berry, Wong & Kline, 2018).
• With the increased volume of patients, the organization’s ED has experienced
overcrowding and longer waiting time.
• Therefore, there is a need to initiate changes in the department to increases its
efficiency and meet the current level of demand.
References
• Melton III, J. D., Blind, F., Hall, A. B., Leckie, M., & Novotny, A. (2016). Impact of a
hospitalwide quality improvement initiative on emergency department throughput and crowding
measures. The Joint Commission Journal on Quality and Patient Safety, 42(12), 533-542.
• Garrett, J. S., Berry, C., Wong, H., Qin, H., & Kline, J. A. (2018). The effect of vertical split-flow
patient management on emergency department throughput and efficiency. The American journal of
emergency medicine, 36(9), 1581-1584.
• Porter, J., Frye, K., Rodriguez, R., Velez, A., & VanDenburg, G. (2018). Impact of Implementing a
Direct Bedding Process on Emergency Department Throughput and Leaving Without Being Seen
Rates. Annals of Emergency Medicine, 72(4).
• Harrison, J. P. (2010). Essentials of strategic planning in healthcare. Health Administration Press.
• Sayah, A., Lai-Becker, M., Kingsley-Rocker, L., Scott-Long, T., O'Connor, K., & Lobon, L. F.
(2016). Emergency department expansion versus patient flow improvement: impact on patient
experience of care. The Journal of emergency medicine, 50(2), 339-348.
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