Overview: Review the performance dashboard for a health care organization, as well as relevant local, state, and federal laws and policies. Then, write a report for senior leaders in the organization that communicates your analysis and evaluation of the current state of organizational performance, including a recommended metric to target for improvement. Note: Each assessment in this course builds on the work you completed in the previous assessment. Therefore, you must complete the assessments in this course in the order in which they are presented. In the era of health care reform, many of the laws and policies set by government at the local, state, and federal levels have specific performance benchmarks related to care delivery outcomes that organizations must achieve. It is critical for organizational success that the interprofessional care team is able to understand reports and dashboards that display the metrics related to performance and compliance benchmarks. This assessment offers an opportunity for you to demonstrate and sharpen your ability to analyze, interpret, and evaluate performance dashboard metrics. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: • • • • Competency 1: Analyze the effects of health care policies, laws, and regulations on organizations, interprofessional teams, and personal practice. • Analyze challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team. Competency 3: Lead the development and implementation of ethical and culturally sensitive policies that improve health outcomes for individuals, organizations, and populations. • Advocate for ethical action in addressing a benchmark underperformance, directed toward an appropriate group of stakeholders. Competency 4: Evaluate relevant indicators of performance, such as benchmarks, research, and best practices, for health care policies and law for patients, organizations, and populations. • Evaluate dashboard metrics with regard to benchmarks set by local, state, or federal health care policies or laws. • Evaluate a benchmark underperformance in a heath care organization or an interprofessional team that has the potential for greatly improving overall quality or performance. Competency 6: Apply various methods of communicating with policy makers, stakeholders, colleagues, and patients to ensure that communication in a given situation is professional, clear, efficient, and effective. • Communicate evaluation and analysis in a professional and effective manner, writing content clearly and logically, with correct use of grammar, punctuation, and spelling. • Integrate relevant sources to support arguments, correctly formatting citations and references using current APA style. Questions to Consider As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend or family member, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment. • • What local, state, or federal health care policies or laws set benchmarks and standards reflected in performance dashboards common in your professional area of practice? What are the potential challenges or opportunities for health care organizations or interprofessional teams in meeting prescribed performance benchmarks and standards? Factors you might consider include the organization's mission, its size and resources, operational policies and procedures, and the population the organization serves. 4/19/2019 Dashboard Benchmark Evaluation Scoring Guide Dashboard Benchmark Evaluation Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Evaluate dashboard metrics with regard to benchmarks set by local, state, or federal health care policies or laws. Does not analyze dashboard metrics with regard to benchmarks set by local, state, or federal health care policies or laws. Analyzes dashboard metrics, but relationship to benchmarks set by local, state, or federal health care policies or laws is missing or flawed. Evaluates dashboard metrics with regard to benchmarks set by local, state, or federal health care policies or laws. Evaluates dashboard metrics with regard to benchmarks set by local, state, or federal health care policies or laws, and identifies knowledge gaps, unknowns, missing information, unanswered questions, or areas of uncertainty (where further information could improve the evaluation). Analyze challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team. Does not list challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team. Lists but does not analyze challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team, or provides a flawed analysis that misses key challenges. Analyzes challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team. Analyzes challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team, and identifies assumptions on which the analysis is based. Evaluate a benchmark underperformance in a heath care organization or an interprofessional team that has the potential for greatly improving overall quality or performance. Does not evaluate a benchmark underperformance in a heath care organization or an interprofessional team that has the potential for greatly improving overall quality or performance. Provides a partial or flawed evaluation of a benchmark underperformance in a heath care organization or an interprofessional team; misses factors that are key to understanding the potential for improving overall quality or performance. Evaluates a benchmark underperformance in a heath care organization or an interprofessional team that has the potential for greatly improving overall quality or performance. Evaluates a benchmark underperformance in a heath care organization or an interprofessional team that has the potential for greatly improving overall quality or performance, and defends reasoning for selecting this benchmark over another with similar potential for improvement. Advocate for ethical action in addressing a benchmark underperformance, directed toward an appropriate group of stakeholders. Does not advocate for ethical action in addressing a benchmark underperformance, directed toward an appropriate group of stakeholders. Attempts to advocate for ethical action but attempt is flawed, superficial, or does not address an appropriate group of stakeholders. Advocates for ethical action in addressing a benchmark underperformance, directed toward an appropriate group of stakeholders. Advocates for ethical action in addressing a benchmark underperformance, directed at an appropriate group of stakeholders, and recommends criteria for evaluating the effectiveness of recommended action. https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a01_scoring_guide.html 1/2 4/19/2019 Dashboard Benchmark Evaluation Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Communicate evaluation and analysis in a professional and effective manner, writing content clearly and logically, with correct use of grammar, punctuation, and spelling. Does not communicate evaluation and analysis findings and recommendations in a professional and effective manner; does not write content clearly and logically, and does not use correct grammar, punctuation, and spelling. Communicates evaluation and analysis findings and recommendations that are not consistently professional, effective, clear, and logical, or that contain errors in use of grammar, punctuation, or spelling that distract from the message. Communicates evaluation and analysis in a professional and effective manner, writing content clearly and logically, with correct use of grammar, punctuation, and spelling. Communicates evaluation and analysis findings and recommendations that are professional, effective, and insightful; the content is clear, logical, and persuasive; and grammar, punctuation, and spelling are without errors. Integrate relevant sources to support arguments, correctly formatting citations and references using current APA style. Does not integrate relevant sources to support arguments; does not correctly format citations and references using current APA style. Cites sources that lack relevance or integrates them poorly, or formats citations or references incorrectly. Integrates relevant sources to support arguments, correctly formatting citations and references using current APA style. Integrates relevant sources to support arguments, correctly formatting citations and references using current APA style. Citations are free from all errors. https://courserooma.capella.edu/bbcswebdav/institution/NHS-FP/NHS-FP6004/190100/Scoring_Guides/a01_scoring_guide.html 2/2
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