Case Analysis

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Business Finance


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Your case analysis should be one full page of typed text, single-spaced, in size 12 Arial, Calibri, or Times New Roman font, with no more than one inch margins.

You must use the following five-step model for writing case analyses:

  • Step 1: Identify HR Problem
  • Step 2: Identify Cause(s) of HR Problem
  • Step 3: Generate Potential Solutions to HR Problem
  • Step 4: Identify the Best Solution to HR Problem
  • Step 5: Outline Steps for Implementing Best Solution to HR Problem

Case analyses will be evaluated based on the following criteria: clarity and completeness of responses to each of the five steps above, spelling/grammar/punctuation, adherence to style guidelines outlined above, and professionalism and integrity of responses.

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Lewis had had 13 weeks to complete the paper and that, in fairness to all of the other students, he could not grant an exception. Lewis argued vehemently that the policy was completely unfair, that he could not help it if he got sick, and demanded that an exception be made. Again, Professor Morris told him he was sorry, but if he made an exception for him, he would have to do it for all of the other students in the class. At this point, Lewis exploded and said in a loud voice, “This issue isn't over until I say it's over. You will regret your decision!!!” Shaking his fist at Professor Morris, Lewis walked out of the office and slammed the door behind him. Professor Morris stated that he was dumbfounded by Lewis's actions. He was not sure what to do, so he called the campus chief of security. The chief told him there was nothing he could do about Lewis now, but that if further problems arose, and it got more serious, to call back and a guard would come to his office or classroom. Unhappy with this response, Professor Morris called the dean of student affairs, explained what had happened, and asked the dean to suspend Lewis from the university. He told the dean that he did not take Lewis's threat lightly and that he also feared for his safety. The dean's response was that he could remove Lewis from Professor Morris's class but not from his other classes. He would give Lewis an “I” in the class and allow him to take it again next semester without charging him tuition. The dean told Professor Morris that if any further problems occurred with Lewis, he should call security. After Professor Morris finished talking, the faculty members in attendance looked at each other in amazement. “What kind of solution is that?" they asked each other. Several of those present also had Lewis in their classes, and as he was not performing well, they were worried about their own safety. What might Lewis do to them, particularly if they did not grant exception or gave him a failing grade? The faculty members agreed that they wanted Lewis permanently removed from the university. One professor reminded the others that violence on campus was increasing all over the country and pointed out that over 30 students and teachers were killed at Virginia Tech in 2007 by one disgruntled student. She added that calling security would not have prevented this massacre. She would not want to see Lewis in her Business Policy class the next semester. Another professor agreed by saying that calling security would definitely be "too little too late” and stated that he would henceforth lock his classroom door once class began, spend less time in his office, and keep his office door shut when he was there. He also said he would keep a watchful eye out for Lewis and suggested that the others do the same. him an QUESTIONS 1. What action do you believe Eastern State University should have taken with regard to Paul Lewis? Do you agree with the dean's solution to the problem? Why or why not? 2. If you were Professor Morris, what preventive action would you take to insure your safety and prevent Lewis from harming you? 3. What steps should the university take to insure the safety of faculty? 264 Part 5 Enhancing Employee Relations CASE Violence at Work Eastern State University is a state school with about 15,000 students. Half of the student population are commuters, and the rest live in university dormitories, apartments, or fraternity/ sorority houses. The university does not have high admissions standards, believing that students should be given a chance to prove themselves academically. About half of the freshman class needs to take either remedial English or math. The business school at the university often attracts students who could not succeed academically in other fields such as engineering or chemistry Because the university wants to improve its graduation rate, faculty in the business school are encouraged to work with students so that they do not fail and drop out. None- theless, grading standards are high, and it not unusual for 30-40 percent of the students to get a "D" or "F" in Introductory Economics or Accounting classes. Students who get low grades are rarely asked to leave the university. Rather, they are allowed to take the class again and substitute the new grade for the original one. Nonetheless, many students drop out, realizing they will never graduate. In recent years, the university has experienced a serious increase in student misbehavior, ranging from swearing at faculty members to not leaving class when asked. Some of the faculty blame this on the university's admission and retention policies. Several times each semester, a faculty member has needed to ask a security officer to come to class and escort out one or more students. Fortunately, no student has ever physically harmed a faculty member. One of the professors at the university, Roy Morris, has taught Marketing and Public Relations courses for over ten years. He is known for being a hard but fair grader, and his student evaluations are always high. He expects a lot from the class and is a stickler for meeting assigned deadlines. Morris rarely gives make-up exams and expects all papers to be turned in on time with no exceptions. He includes his expectations in his syllabus and repeats them orally throughout the semester. Usually, Professor Morris is a happy, upbeat individual, but one December day he appeared very upset when he walked into the faculty lunchroom. Everyone there saw the expression on his face and knew that something serious had occurred. Morris sat down in a chair and exclaimed, “You will not believe what the chief of security and the dean of student affairs have just told me!” Professor Morris further explained that after his Principles of Marketing class had ended earlier that morning, he had gone back to his office and was confronted by a student, Paul Lewis. Lewis was an older student who had served in the U.S. Marines prior to returning to school. He was majoring in Marketing, and most of the faculty knew him because he was so outspoken. He was at best a “C” student and liked to argue with other students during class discussion. Lewis was six feet, five inches tall and had an intimidating physical appearance. Lewis told Professor Morris that he was unable to turn in a term paper due that day because he had been sick recently. He said he knew that Professor Morris had stated repeatedly when the paper was due and that no late papers would be accepted, but he wanted an exception in his case. The paper accounted for 10 percent of the course grade, and Lewis said he did not want to receive an “F” on it. Professor Morris said that he was sorry, but Case 89 • Violence at Work 263
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Case Analysis

The HR Problem

Human Resource departments have a responsibility to faculty members and their needs.
The HR problem in Eastern State University is rising faculty insecurity. From the conversation
held by faculty members after Professor Morris’s encounter with Lewis portrays a shaken
faculty. They had to deal with Lewis as well and the fact that he was not performing in all his
classes made them afraid of his actions when he received a failing grade or when they refused to
grant him an exception in class. The fact that he threatened Professor Morris made them feel
unsafe at work and since the university could not expel him, they had to adopt alternative safety
measures (White, 2010 p 264).

Causes of HR Problem

This HR problem is caused by the university administration and their s...

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