Please help me withtwo history questions, and I can ONLY use contents from the lecture. No need for citation becasue all contents are from the lectures. No words count as long as the question has been answered perfectly.

Q1 – You have been selected by your nonprofit agency to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services? Q2 – Describe and discuss the essential elements of a needs assessment in conducting program evaluation. What are the considerations of choosing and implementing needs assessment? Describe how you will apply cultural sensitivity and relevance within your needs assessment. Provide at least two scholarly references in support of your responses.

Cross-cultural work cannot be avoided in the field of Human Services. In addition, there is a growing population of culturally diverse groups. Think about how you are going to prepare to work with clients whose culture or ethnicity you are unfamiliar with. Perhaps you have no knowledge of a specific culturally diverse group or you focus too much on how different the group is from your own resulting in stereotypes of the group.Please respond to the following:In Chapter 3 in your textbook Hay’s Addressing Framework is presented as an assessment for cross-cultural service delivery. Discuss how each of the ten identity dimensions of the framework can impact your cross-cultural work with clients. Provide specific examples for each.In your cross-cultural work with South Asian Americans, what are some family and cultural values you should consider?What factors influence how South Asian Americans seek help and common problems brought into the helping relationship