Communication and Conflict Resolution

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In 3–5 pages, develop recommendations for a team charter and provide communication and collaboration strategies for a new interprofessional team that will work together on challenging cases.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

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  • Competency 1: Explain strategies for effective interprofessional teamwork and collaboration in health care delivery.
    • Explain methods to establish ground rules and set expectations for interprofessional team collaboration.
    • Describe best practices for interprofessional team collaboration.
    • Explain the benefits and limitations of different forms of communication for an interprofessional team.
  • Competency 3: Develop evidence-based nursing interventions to address specific problems and enable systemic change.
    • Describe evidence-based conflict resolution strategies for interprofessional teams.
  • Competency 4: Communicate in a manner that is scholarly, professional, and consistent with expectations of a nursing professional.
    • Write content clearly and logically, with correct use of grammar, punctuation, and mechanics. Use correct APA format.
Competency Map

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    Effective communication among members of a health care team results in a unified approach to patient care problems. As patient/family advocates, nurses are uniquely positioned to coordinate, collaborate, and communicate. Highly skilled communicators are actually great listeners. They collect and process information in an effort to fully understand issues and concerns. They gather information from a variety of sources: patients, licensed and unlicensed providers, and their own intuition. Exceptional communicators then filter and share information with team members (Apker, Propp, Zabava Ford, & Hofmeister, 2006).Show LessIn nursing, effective communication is increasingly viewed as a mark of professionalism (Propp et al., 2010). When paired with collaboration and coordination, communication becomes the vehicle for assuring positive patient outcomes. But what happens when disparate personalities come together with a common goal? How will communication and collaboration take place?Teams that function effectively have determined how to work synergistically, communicate clearly, and address conflict. There are two types of dysfunction: emotional conflict and task conflict. In each type, the resulting outcome may be constructive or destructive (Almost, 2006). It is in our diversity that conflict may erupt. Diversity may include culture, values, language, age, thinking style, or a myriad of other attributes that make us each unique.
    Apker, J., Propp, K. M., Zabava Ford, W. S., & Hofmeister, N. (2006). Collaboration, credibility, compassion, and coordination: Professional nurse communication skill sets in healthcare team interactions. Journal of Professional Nursing: Official Journal of the American Association of Colleges of Nursing, 22(3), 180–189.Propp, K. M., Apker, J., Zabava Ford, W. S., Wallace, N., Serbenski, M., & Hofmeister, N. (2010). Meeting the complex needs of the health care team: Identification of nurse–team communication practices perceived to enhance patient outcomes. Qualitative Health Research, 20(1), 15–28.Almost, J. (2006). Conflict within nursing work environments: Concept analysis. Journal of Advanced Nursing, 53(4), 444–453.
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    Questions to Consider

    To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.Show Less
    • What is the most effective way to promote and support behavior change in team members?
    • When (if ever) is conflict within a team productive?
    • What factors can contribute to role confusion and conflict among health care professionals?
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    Suggested Resources

    The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.
    Capella Resources
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    Library Resources
    The following e-books or articles from the Capella University Library are linked directly in this course:
    Course Library Guide
    A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the BSN-FP4017 – Collaborative Group Process for Nursing Professionals library guide to help direct your research.
    Bookstore Resources
    The resources listed below are relevant to the topics and assessments in this course and are not required. These resources are available from the Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific –FP (FlexPath) course designation.
    • Levi, D. (2017). Group dynamics for teams (5th ed.). Thousand Oaks, CA: Sage.
      • Chapters 5, 6, 7, and 8.
  • Assessment Instructions


    Use the Capella library and the Internet to research examples of interprofessional team charters, communication strategies and conflict resolution strategies for teams, and methods and technologies used in team communication.


    You have been charged with facilitating the launch of an interprofessional team that will work together on a number of challenging cases. The team members will come from several different areas within the organization. The team is expected to have its orientation meeting in two weeks and then work together collaboratively for the next six months. Your first task is to develop recommendations for a team charter that will help the group establish ground rules and decide who will lead the team. You also need to help the team with communication and collaboration strategies.This assessment has two distinct sections: Team Charter Recommendations and Communication and Collaboration Strategies. Provide thorough and detailed recommendations and support your recommendations using examples, references, and citations from your research.For the Team Charter Recommendations:
    • Explain methods to establish ground rules and set expectations. How might differences in personality, expectations, and experience affect team efficiency?
    • Describe conflict resolution strategies for interprofessional teams.
    • Identify effective ways to address issues of team leadership. How will the team decide who will lead them? What happens if the team leader is ineffective?
    For the Communication and Collaboration Strategies:
    • Describe best practices for effective interprofessional collaboration. What types of technology can be used to support collaboration?
    • Explain the benefits and limitations of different communication strategies such as e-mail, text, voice mail, and face-to-face. When is it appropriate to use each type of communication?
    This assessment should be 3–5 pages in length, not including the title page and reference page. Use at least three resources to support your recommendations, and follow APA guidelines for style and format.

    Additional Requirements

    • Include a title page and reference page.
    • Reference at least three current scholarly or professional resources.
    • Use APA format.
    • Use Times New Roman font, 12 point.
    • Double space.
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    Explanation & Answer

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    Interpersonal Team Work

    Interpersonal Teamwork
    Forming a team that will collaborate and brings outstanding results consistently is very
    challenging. The well-performing teams don’t arrive by mistake they are usually completed by
    good team leaders, their presentation is built on an establishment of mutual trust and respect, a
    good understanding between the leader and his/her members, also accepting the individual team
    member behavior.
    Numerous teams are less efficient than they could be owing to team members not
    constructing this base in the early stages of team expansion. High-performing panel, on the other
    hand, acquire the time to get to be familiar with each other in person, take action to build
    confidence across the group, work mutually to set understandable goals, hold each other
    answerable for meeting these objectives, they also have clear set rules that determine and guide
    the behavior of the team members (Hargie, 2016). They distinguish that to achieve and maintain
    high performance levels, the opinion rules they describe should be conventionally formed by the
    For a leader in forming a solid foundation for their team, they should create robust
    ground rules which will help in driving the team members to achieve the intended results. There
    are four steps that the leader has to follow (Trenholm, & Jensen, 2008). They include: outline
    the team, conquering the apparent all the way through understanding personality behaviors,
    visualizing the team visualization and shaping ground rules for the group. As a team comes
    together, the leader is usually under more pressure to obtain charge and set argument rules and
    potential immediately. When a group is formed it m...

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