This is the framework for evaluating quality of goods and services and where to focus design and improvement efforts.
a. The GAP Model b. Six Sigma c. Lean operating systems d. Control charts
Which of the following would be a reason to implement a lean manufacturing or service system?
a. Increase speed and response b. Introduce new training techniques c. Manage operations d. Improve communications
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1. b. SixSigma
2. a. Increase speed and response
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