a) What roles did the end users and information systems specialists play in the systems transformation project?
b) Why was the participation of business users so important? If they didn’t play this role, what would have happened?
c) Give some examples of problems that would have occurred at American Water if its data were not clean?
2. a)What are the principal tools and technologies for accessing information from databases? How do these tools and technologies provide information to improve business performance and decision making?
b) What are the components of a contemporary business intelligence infrastructure? In what ways does business intelligence improve business performance and make a company more competitive?
c What are the capabilities of online analytical processing (OLAP)? What is the value of this tool to business?