Rasmussen College Amazon Internal Assessment Survey Paper

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Business Finance

Rasmussen University

Description

****PLEASE READ**** The majority of this is done, it's just missing the comparative assessment that is shown in the grading rubric attached. The document is attached, you just need to add the comparative assessment to it.

Instructions

Your boss needs you to develop an employee assessment survey that consists of 10 questions and will be administered through email to all employees. She hands you the following requirements that must be addressed within the survey:

  • Integrating a Likert scale
  • Identifying technical competencies on ERP systems
  • Examining skill depth within financial services
  • Reviewing overall knowledge of HR legal compliance
  • Understanding depth of product knowledge
  • Comprehending engineering technical abilities
  • Gathering information on general shipping knowledge
  • Identifying interest in future leaders

Your job is to submit your boss the questionnaire that contains 10 specific questions that integrate the requirements above along with any other necessary pieces of information you believe would add value to understanding the employees' feelings about their operational knowledge and capabilities.

Additionally, you need to submit a one-page summary that includes an introduction showcasing an understanding of internal assessments. Within the body of the paper, provide comparative research to other possible external surveys. Lastly, within the conclusion, discuss why your survey will add operational value to the organization.

Unformatted Attachment Preview

Running head: INTERNAL ASSESSMENT SURVEY Internal Assessment Survey for Amazon Samantha Crocker Rasmussen College 1 2 INTERNAL ASSESSMENT SURVEY An Internal Assessment Survey for Amazon’s Staff This Survey is aimed at evaluating Amazon’s employee's operational competencies. This includes assessing how well the employees at Amazon are performing their duties according to the specific standards. The Survey will help the company leadership to establish the skills that the staff have, and those are lacking to come up with ways of filling the identified knowledge gap. Technical Competencies on ERP Systems. Question 1: How would you rate your understanding of the following ERP elements? Kindly respond to these statements rated with a 5-point scale as shown: 1= Strongly Disagree, 2= Disagree, 3= Not Sure, 4=Agree and 5=Strongly Agree Elements The ERP system has a user-friendly interface that is easy to navigate. The training received on how to operate the system was thorough and exhaustive I am satisfied with my data management ability in the system including the processing of orders and financial reports. I can set up and change my password with ease. Strongly Disagree Not Disagree Sure Agree Strongly Agree 3 INTERNAL ASSESSMENT SURVEY Skills in Financial Services This Section evaluates the employee knowledge of financial services in the company. Kindly respond to the statements using the most appropriate choice. Use the 5point scale of 1= Strongly Disagree 2= Disagree 3= Neutral 4= Strongly Agree 5= Agree Question 2: How well are the financial services offered at Amazon? Financial Service Strongly Disagree Not Disagree Agree Sure I can utilize an ERP application to perform sales transactions I am aware of the different financial transactions in the company Auditing reports and financial statements are always made available to the employees The firm’s financial managers are well trained and experienced. Question 3: The human resources keeps employees updated on the HR legal policies. Answer: Yes/ Not Sure/ No Question 4: Does the company offer compliance training to the HR staff? Answer: Yes/No Strongly Agree INTERNAL ASSESSMENT SURVEY 4 Question 5: How often does the company conduct product training? Answer: a. Weekly b. Every month c. Annually d. Never Question 6: How efficient are the systems used in operations at Amazon? Answer: a. Very Efficient b. Efficient c. Neutral d. Inefficient e. Very Inefficient Question 7: How would you rate the ability of the engineers working at Amazon? Use a scale of 1-5 where 1 represents highly experienced and 5 less experienced. Question 8: What type of shipping is mostly used by the company? Answer: a. Parcel b. Letter c. Excessive Shipment Question 9: How would you rate the shipment tracking system used by Amazon? 5 INTERNAL ASSESSMENT SURVEY Answer: a. Good b. Excellent c. Neutral d. Bad Question 10: What skills do you think the future leader should have? Select in the order of importance with 1 showing most important and 5 least important. Skill Importance Communication Conflict Resolution Innovativeness Problem Solving Delegating A Summary of Internal Assessment and its Importance An internal assessment refers to an evaluation of operations taking place within a company to determine the strengths and weaknesses of the company (Gordon, n.d.). Internal assessments involve taking a survey of both the physical and human resources, an assessment of clients and stakeholder satisfaction and also the effectiveness of the company management. The assessment process is important to companies given that it helps in measuring the quality of leadership, efficiency and effectiveness of operations within an organization as well as establishing the level of compliance to the law, policies and regulations (MMP Associates, n.d). Additionally, the INTERNAL ASSESSMENT SURVEY 6 internal assessment helps in promoting the achievement of company objectives that are crucial in achieving the goals in the strategic plan. Internal assessment is also crucial for organizations since it promotes process improvement through quality assurance. This is enhanced by improving the internal controls in a company that include the administrative control, financial controls and operations controls. This means that regular assessment of the internal operations helps to improve efficiency and effectiveness systematically. An internal assessment has been a crucial undertaking for the most successful companies. For Instance, an internal assessment and analysis in Apple Inc. reveal its strengths and weaknesses that are important in promoting change in the company. In this case, the assessment establishes that Apple’s main strength is the ability to develop a variety of proprietary products (Khan, Alam & Noor, 2015). The products include hardware, software, applications and services that are integrated into the same brand, a quality that rival companies lack. Weaknesses established includes a higher cost of the products which makes them only available for the upper-class individuals making it difficult for average people to afford the products (Dutton, 2014). From the internal assessment, it is recommended that Apple management should work on the pricing to minimize their products’ cost which will allow them to gain a wider market share. The other recommendation for Apple is to increase its board of directors to help in the effective governance of the company. Amazon will benefit from the internal assessment survey by establishing the effectiveness of its internal controls. The analysis will be able to show the strengths and weaknesses of the company in terms of its ability to utilize the ERP systems, HR assessment will give an evaluation of the compliance level to the different company laws and regulations and also, it will help in establishing the level of employee satisfaction which is crucial in performance. Analyzing the INTERNAL ASSESSMENT SURVEY 7 different issues covered in the survey will create a base for change and problem-solving in the company. Results will also help Amazon to discover the opportunities it could utilize to gain a competitive advantage over other rival companies. For instance, if results show that the company has experienced and able engineers, it could use that as an opportunity to improve the quality of operations in the company which will improve efficiency and quality of services. Lastly, the survey could help in solving managerial challenges by ensuring the board members make informed decisions on the administrative controls that need to be changed to ensure the success of the company. 8 INTERNAL ASSESSMENT SURVEY References Dutton, J. (2014). On Sept. 15, Google Will Make A Massive Bet Against Apple's iPhone 6 Strategy. Business Insider. Retrieved from http://www.businessinsider.com/googleandroid-one-launch-2014-9 Gordon, J. (n.d). Quality Assurance Issues on Internal Assessment. Chron. Retrieved from https://smallbusiness.chron.com/quality-assurance-issues-internal-assessment-81044.html Khan, A. U., Alam, S., & Noor, M. A. (2015). A Critical Analysis of Internal And External Environment of Apple Inc. International Journal of Economics, Commerce and Management ISSN-2348 0386. III. MMP Associates, (n.d). Strategic Planning Internal and External Assessments. Retrieved from https://static1.squarespace.com/static/57ac6add15d5db281ea867f5/t/57d80b90ebbd1a24f 28a15d4/1473776529105/Internal+and+External+Assessment.pdf A 4 Mastery The requirements were all clearly used and defined within the survey tool. The paper clearly defined what an internal assessment is and why it's operationally essential to successful organizations. The paper contained a complete and clear comparative assessment that was thoroughly researched The paper offered a clear discussion of how the survey will add operational value to the organization, with specific details.
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Explanation & Answer

Attached.

Running head: INTERNAL ASSESSMENT SURVEY

Internal Assessment Survey for Amazon

Samantha Crocker

Rasmussen College

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INTERNAL ASSESSMENT SURVEY
Introduction
Internal assessment is a type of inventory employed to evaluate the strengths and

weaknesses of the operation in an organization (MMP Associates, nd). Generally, the assessment
tool comprises of the survey of the human and physical resource available to facilitate a high
level of performance. As such, internal assessment of the Amazon focuses on analyzing staffs
knowledge on various aspects such identification of technical competence on ERP system,
examining skill depth within financial services and understanding depth of the product
knowledge. Conversely, external assessment in an organization focus on political, economic,
technological and social factors that influence the achievement of organization goals and
missions. More, unlike assessment of internal factors in an organization like Amazon, external
assessment attempt to describe specific operations associate to individual companies. More so,
such type of evaluation may identify how organization function. Regarding organization
assessment, while internal survey focuses on employees competencies, leadership, and
organizational culture, external assessment contrasts as it mainly focuses on enabling the
business to predict a change in the market segment (MMP Associates, nd). Unlike internal
assessments, focusing on external aspects the effects an organization’s performance drives
business to exploit opportunities and shield itself from threats — further, external assessment
focus on competitive and collaborative forces that exist outside the organization. Ultimately,
unlike internal assessments, external assessment describes opportunities and threats experienced
by the organization.
An Internal Assessment Survey for Amazon’s Staff
This Survey is aimed at evaluating Amazon’s employee's operational competencies. This
includes assessing how well the employees at Amazon are performing their duties according to the

3

INTERNAL ASSESSMENT SURVEY

specific standards. The Survey will help the company leadership to establish the skills that the staff
have, and those are lacking to come up with ways of filling the identified ...


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