Outlining a patient experience

User Generated

wbfvr298

Health Medical

Description

If you could design the ideal patient experience for a primary care doctor’s office what would it look like? Map each of the patient touch points beginning with the patient recognizing the need to visit a primary care doctor. Don’t forget important touch points in all three of the processes, people, place and process.  Take the patient all the way through follow up care and resolution of the payment for the health service. Bullet format for each touch point will help us follow your map.

AND, most importantly - Remember the Why! What does this mean to a patient and why a healthcare administrator cares about this?

Also, Can you describe Press Ganey and/or HCAHPS - What are they and what do they mean to you as a Healthcare Marketer (How would you use them)!?


User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer


Anonymous
I use Studypool every time I need help studying, and it never disappoints.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Similar Content

Related Tags