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1. List five rules that you feel should go in every company’s netiquette rule book.
2. What is audience analysis? Why is it important in business communication?
3. What are some tools and techniques that might be used in a persuasive effort?
4. Do all reports include the same basic format and contents? Please explain.
5. Write a wordy sentence, and then a revised version that is clear and concise.
6. Describe how we can phrase a negative message so that is does not offend the recipient.
Why do we want to take your described approach?
7. What are at five of the many things we must consider when revising written
communication to ensure it is clear, concise and compelling?
8. In a communication context, what is meant by shared meaning?
9. Describe how you might go about your next job search. Consider how you will prepare
for your interview, and what you will look for as you review and revise your employment
documents.
10. What are the steps of Monroe’s Motivated Sequence? What does each accomplish? Why
is this an effective organizational pattern for many types of sales letters and other
persuasive efforts?
11. What are the components of the communication process? Describe a hypothetical
business communication scenario, explaining how each of the communication
components might impact the ability for all participants to arrive at shared meaning.
12. Name three barriers to effective intercultural communication.
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