Description
Unformatted Attachment Preview
Purchase answer to see full attachment
Explanation & Answer
Attached.
Running head: PROFESSIONAL DEVELOPMENT
Professional Development
Name
Institution
Course
Tutor
Date
1
PROFESSIONAL DEVELOPMENT
2
Emotional Intelligence and Motivation
Emotion Intelligence (EI) has been argued as a critical component for effective leadership.
Leaders and managers with high EI can identify, assess, predict and also take control of their own
emotions as well as that of their team members (Doe, 2015). The most suitable EI building block
that can impact the management’s ability to enhance employee performance and job satisfaction
is social awareness. This component allows a manager to read situations accurately and people
hence creating a platform that aids in understanding and empathizing with their emotions. The two
elements of social awareness in EI comprise of empathy and organizational awareness (Goleman,
2017). Empathy as a primer of emotional intelligence and leadership competency allows a leader
to sense the emotions or understand the perspective of others. As such, empathic leaders would
create a foundation where he or she can relate to different types of people, listen attentively and
communicate effectively. Organizational awareness entails having an ability to read a group’s
emotions, power relationships, identify influencers, networks and dynamics within an
organization. The component of social awareness is an essential building block that can be used to
enhance employee and job satisfaction in Wells Fargo.
The most suitable reinforcement approach that would be used by the task force to influence
the employees is positive reinforcement. This type of reinforcement is one in which good effort
and achievements at the workplace are praised instead of being criticized. While a culture of fear
can ensure engagement of influence of employees, research has also suggested that stressengineered by negative reinforcement can create disengagement in the long term (Seppala, 2015).
As such, the task force would utilize positive reinforcement by providing rewards and recognition
to Wells Fargo’s employees upon making positive achievements. For example, an employee who
goes the distance in completing an assigned task or project would be an employee an employee of
PROFESSIONAL DEVELOPMENT
3
the month recognition and a bonus. Another example is, an employee who shows consistent
improving progress over the past eight months can be promoted to a higher position or even given
a raise.
EI and Social Skills and Decision Making
Social skills are a lubricant of social life which can help the managers and leaders interact
with the workforce. The aspect of communication, conflict resolution and assertiveness are part of
essential skills in an organization. EI...