BUS 520 Business Analytics and Decision Making Paper

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ASSIGNMENT 2 PROFESSIONAL DEVELOPMENT PROGRAM PROPOSAL Due Week 6, worth 175 points As a leader, you must be able to present your management plans and leadership strategies to inform stakeholders and gain buy-in. For this assignment, you’ll practice this by developing a proposal for a professional development training program. The program centers on motivational strategies and how an emotional intelligence management approach would benefit department managers. PREPARATION Continue with the same organization you selected in Assignment 1. Imagine that the CEO has charged you, the task force leader, with researching emotional intelligence (EI) in order to propose a professional development program. Your proposal should detail how a new incentive program, based on an EI management approach, will foster teamwork, strengthen interpersonal relationships, enhance communication, and increase overall performance. You need to help the CEO gain approval for this initiative. Your program’s proposal must include supporting research concerning how motivational strategies enhance job satisfaction and team output. Prepare for this assignment by identifying the resources you’ll use to create your proposal. You will need to provide at least two quality resources such as the course textbook, company website, business websites (CNBC, Bloomberg, etc.), resources from the Strayer Library, and/or outside sources. Note: Wikipedia and web-based blogs do not qualify as credible resources. INSTRUCTIONS Create a proposal (five to seven pages) that includes the following components: 1. EI and Motivation Which of the EI building blocks would impact management’s ability to enhance employee performance and job satisfaction? Based on your research on motivational theory, describe how your task force would utilize positive or negative reinforcement to influence the members of the organization and resolve the issue. Provide examples to support your solution. 2. EI and Social Skills and Decision Making Explain how the core concepts of emotional intelligence would enhance the social skills and the decision-making efficacy of the management team. 3. Effective Teams Describe the core attributes of an effective team and the strategies you would implement to develop team dynamics that will benefit the organization. 4. Reward Systems Create an effective reward system for this organization. Determine the strategies you would incorporate to motivate your employees and influence behavior. 5. Executive Summary Prepare a one-page executive summary that you will present to the CEO in an upcoming executive meeting. Note: An executive summary is a condensed version of your full report. It should summarize briefly all the main points in concise paragraphs. It should be written clearly and should use language appropriate for the audience. This course requires use of Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review SWS documentation for details. *Grading for this assignment will be based on the following criteria and evaluation standards: POINTS: 175 Criteria 1. EI and Motivation Weight: 20% ASSIGNMENT 2: PROFESSIONAL DEVELOPMENT PROGRAM PROPOSAL Unacceptable Below 70% F Fair 70-79% C Proficient 80-89% B Exemplary 90-100% A The description does not address how Partially describes how motivation and Satisfactorily describes how motivation and Fully describes how motivation and reinforce- motivation and reinforce- reinforcement would be used reinforcement would be used ment would be used to influ- ment would be used to influence members of the organization to resolve the issue. Examples are to influence members of the organization to resolve the issue. Makes loose connections between theory to influence members of the organization to resolve the issue. Makes logical connections between theory ence members of the organization to resolve the issue. Draws compelling, logical connections between theory not provided. and solution. Examples do not fully support solution. and solution. Examples support solution. and solution. Examples are strong and support solution. 2. EI and Social Skills and Decision Making Weight: 20% 3. Effective Teams Weight: 20% The description does not explain how the Partially explains how core concepts Satisfactorily describes how motivation and Fully describes how motivation and reinforce- core concepts of emotional intelligence would enhance the social skills and the decision-making efficacy of the management of emotional intelligence would enhance the social skills and the decision-making efficacy of the management team. reinforcement would be used to influence members of the organization to resolve the issue. Makes logical connections ment would be used to influence members of the organization to resolve the issue. Draws compelling, logical connections team. Loose connections are made between theory and solution. between theory and solution. to support the relationship between EI and management’s skills. Application of research is minimal. Examples support solution. Examples are strong and support solution. Does not describe the core attributes of an effective team or strategies to develop team dynamics. Benefits to organization are Partially describes the core attributes of an effective team. Strategies to develop team dynamics lack details and source support Satisfactorily describes the core attributes of an effective team. Strategies to develop team dynamics are articulated. Benefits to the Completely describes the core attributes of an effective team. Strategies to develop team dynamics are strongly articulated and not presented. or are not fully articulated. Benefits to the organization are unclear. organization are stated. Additional details and source support would improve the description. detailed. Benefits to the organization are logical and well supported. 4. Reward Systems Weight: 20% 5. Executive Summary Weight: 10% Did not create an effective reward system Partially creates an effective Creates an effective reward system Creates an effective reward system or determine strategies to motivate employees to influence behavior. reward system and articulates some motivational strategies. Supporting details are given but could be expanded to describe how and provides motivational strategies. Details and source material support how behavior would be influenced. and articulates well-thoughtout strategies to motivate employees to influence behavior. The connection between strate- behavior would be influenced. gy and influence is strong Application of research is minimal. and supported by source material. Did not prepare a one-page executive Prepares a partial executive summary. Satisfactorily prepares an executive sum- Prepares an exemplary executive sum- summary. The issue and problem are not clearly stated and the main points are not summarized. Paragraphs are not short or concise. Language could be mary. The issue and problem are stated and most of the main points are summarized. Paragraphs could be more concise. Language is mary. The issue and problem are clearly stated. All of the main points are summarized. Paragraphs are short and concise, providing more appropriate for the audience. appropriate for the audience. the right amount of detail. Language is ideal for the audience. 6. Write Professionally Using Quality Resources Writing does not meet minimum standards. Tone Writing is satisfactory. Professional tone is Writing could be improved, but meets Writing is excellent. Tone is professional is not professional. Communication is wholly lacking in logic, clarity, and/or consistent formatting. Contains many spelling, developing. Shows moderate logic, clarity, and/or consistent formatting. May contain more than a few spelling, grammar, acceptable standards. Tone is professional. Shows logic, clarity, and consistent formatting. May contain few or no spelling, and sophisticated. Shows logic, clarity, and consistent formatting. Contains no spelling, mechanical, or grammatical mechanical, formatting, mechanical, formatting, or mechanical, and/or gram- errors. Is free of formatting citation, and/or grammatical errors. citation errors. matical errors. There may be minor formatting or citation errors. and citation errors. Meets the number of required references; all references are high-quality choices. Exceeds number of required references; all references are high-quality choices.
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Running head: PROFESSIONAL DEVELOPMENT

Professional Development
Name
Institution
Course
Tutor
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PROFESSIONAL DEVELOPMENT

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Emotional Intelligence and Motivation
Emotion Intelligence (EI) has been argued as a critical component for effective leadership.
Leaders and managers with high EI can identify, assess, predict and also take control of their own
emotions as well as that of their team members (Doe, 2015). The most suitable EI building block
that can impact the management’s ability to enhance employee performance and job satisfaction
is social awareness. This component allows a manager to read situations accurately and people
hence creating a platform that aids in understanding and empathizing with their emotions. The two
elements of social awareness in EI comprise of empathy and organizational awareness (Goleman,
2017). Empathy as a primer of emotional intelligence and leadership competency allows a leader
to sense the emotions or understand the perspective of others. As such, empathic leaders would
create a foundation where he or she can relate to different types of people, listen attentively and
communicate effectively. Organizational awareness entails having an ability to read a group’s
emotions, power relationships, identify influencers, networks and dynamics within an
organization. The component of social awareness is an essential building block that can be used to
enhance employee and job satisfaction in Wells Fargo.
The most suitable reinforcement approach that would be used by the task force to influence
the employees is positive reinforcement. This type of reinforcement is one in which good effort
and achievements at the workplace are praised instead of being criticized. While a culture of fear
can ensure engagement of influence of employees, research has also suggested that stressengineered by negative reinforcement can create disengagement in the long term (Seppala, 2015).
As such, the task force would utilize positive reinforcement by providing rewards and recognition
to Wells Fargo’s employees upon making positive achievements. For example, an employee who
goes the distance in completing an assigned task or project would be an employee an employee of

PROFESSIONAL DEVELOPMENT

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the month recognition and a bonus. Another example is, an employee who shows consistent
improving progress over the past eight months can be promoted to a higher position or even given
a raise.
EI and Social Skills and Decision Making
Social skills are a lubricant of social life which can help the managers and leaders interact
with the workforce. The aspect of communication, conflict resolution and assertiveness are part of
essential skills in an organization. EI...


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