Need management help with a business question about a large customer service telemarketing unit

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You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve  job satisfaction

Nov 26th, 2015

Thank you for the opportunity to help you with your question!

The JCM improves the job of employees by  ensuring the employees have skills variety b,task identity,task significance  autonomy and feedback .This makes them to be psychologically meaningful,responsible, and knowledge of results .This all leads to an outcome that the employees will have motivation ,their performance will improve , and will have satisfaction in their jobs and lacks absenteeism  which leads to turnover.


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Nov 26th, 2015

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Nov 26th, 2015
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