You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation,
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Types of job attributes that need to be changed include task variety, autonomy, task significance ,skills variety and job based feedback. Employees can also be matched to jobs with characteristics that best meet their individual attributes. This increases employee desire to perform well.This makes them to be psychologically meaningful,responsible, and knowledge of results
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