Toyota is known for its innovative
operations management practices. Over the last three decades Toyota has
received many awards for their excellent quality and performance. The
marketplace has rewarded them with higher sales and market-share, ultimately
making them the world’s largest producer of automobiles. So what went
wrong in January 2010? Are the safety recalls due to faulty gas pedals an
example of an isolated, one-time problem or are they symptoms of bigger
long-term problems with Toyota and also the automobile industry?
Topics that the essay must address:
· How has operations strategy and competitive priorities evolved
in the automobile industry during the last 100 years
· What are the positive and negative tradeoffs associated with
outsourcing production functions to supplier organizations?
· What quality systems and procedures and systems should Toyota
have followed to ensure that faulty automobiles are not delivered to the