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Once my colleague was mistakenly punched our client figures in ERP Software and then he got afraid by telling boss about this fact and ask me for advice. I firstly looked at the mistake that how severe it was and if this puts effects to our client as well. Secondly i shared this matter to one of our supervisor first to ask for some rectification if he can do in ERP system. He helped us regarding this matter and also teach us to follow ethical standard of our company to disclose this information with your concerned manager so he may better advice you regarding solution.
After thinking a lot i decided to disclose this information to my manager along with my colleague and then i did the same. My manager was firstly angry with my colleague but he liked my decision to take ownership of mistake and resolve it instantly with the help of my manager.
In all this process i can follow step by step process to do rational decision making for this matter.Please let me know if you need any clarification. I'm always happy to answer your questions.
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