Help with a business question

Anonymous
timer Asked: Nov 26th, 2015
account_balance_wallet $5

Question Description

You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve performance, 

Tutor Answer

Doctor_Ralph
School: UIUC

Thank you for the opportunity to help you with your question!

Using the job characteristics model (JCM), I will ensure that there is multiple high-level skills at the most are deployed at every level of service provision. I will formulate task and allocate them to different members with certain levels of responsibility. All the tasks will be given significance and synchronization of all tasks will be conducted in order to facilitate the smooth running of the customer service department. Also, members will be given freedom to decide on how to carry out their duties. This in return will motivate members and give them a conducive environment to perform even better.


Please let me know if you need any clarification. I'm always happy to answer your questions.

flag Report DMCA
Review

Anonymous
Thanks, good work

Similar Questions
Hot Questions
Related Tags
Study Guides

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors